Veronica Kizzee
Phoenix,AZ
Summary
Technician with extensive experience in handling intervention and severe addiction cases. I'm organized, motivated, and eager to apply my time management and organizational skills in different environments. I'm actively seeking leadership opportunities to expand my skills and contribute to company growth. Punctuality is one of my strong suits, and I'm a flexible hard worker who's always ready to learn and contribute to team success. I excel in planning, assigning, and directing work tasks, and I prioritize maintaining safe and clean job site. Quality and clear communication are my top priorities. Diligent program support professional well-versed in evaluating behavioral and physical needs of clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
Valleywise Health Medical Center
01.2022 - Current
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Hospitality Assistant
Hospitality Staffing
10.2021 - 12.2022
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
Manager
Dollar General Market
01.2020 - 10.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cash handling
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Housekeeper
Comfort Inn & Suites
02.2015 - 12.2019
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ06.1987
Skills
- Activity Monitoring
- Conflict Resolution
- Emergency Response
- Behavioral Management
- Records Maintenance
- Safety Management
- Housekeeping Skills
- Patient Observation
- Behavior Modification Techniques
- Incident Reporting
- Resource Coordination
- Records Management
- Security Procedures Knowledge
- Case Documentation
- Mental Health Support
- Empathy and compassion
- Psychosocial rehabilitation
- Team collaboration
- Therapeutic communication
- Self-care practices
- Time management
- Problem-solving abilities
- Recovery-oriented approach
- Ethical decision-making
- De-escalation strategies
Timeline
Behavioral Health Technician
Valleywise Health Medical Center
01.2022 - Current
Hospitality Assistant
Hospitality Staffing
10.2021 - 12.2022
Manager
Dollar General Market
01.2020 - 10.2021
Housekeeper
Comfort Inn & Suites
02.2015 - 12.2019
High School Diploma -
South Mountain High School
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