Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Klauk

Nicole Klauk

COSTA MESA,California

Summary

Personable Used Car Manager with over 15 years of automotive industry performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Property Manager

Self Employed
01.2021 - Current
  • Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Perform final move-out walk-throughs with tenants to identify required repairs.
  • Conduct regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Resolve conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Manage all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.

Pre-Owned Manager

Mercedes-Benz of Foothill Ranch
05.2017 - 12.2021
  • Optimized dealership turnover rate by promptly sourcing desired vehicles based on market demand and sales team feedback.
  • Utilized advanced analytics tools to evaluate sales data, enabling informed decision-making regarding inventory management and pricing strategies.
  • Maximized profit margins by skillfully negotiating purchase prices with sellers while maintaining a positive rapport.
  • Managed all aspects of purchasing documentation accurately and efficiently, ensuring seamless transactions between buyers, sellers, and the dealership.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.

Senior Account Executive

The Dealers Forum
09.2015 - 05.2017
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Successfully launched and grew new product in the Orange County Territory.

Pre-Owned Manager/Admin Assistant/Accounting Clerk

McKenna: BMW/VW/Porsche/Audi/Pre-Owned
06.2007 - 09.2015
  • Acquire pre-owned vehicles; Oversee/Manage all vehicle reconditioning ensuring safety and compliance; Manage web exposure & pricing for all pre-owned inventory, Responsible for all trade-in appraisals, Manage all vehicle wholesales.
  • Daily Cash Vault Deposits (Parts / Service / Bodyshop / Finance); Post Cash Receipts; Reconcile and maintain Cash Sales schedule weekly; Send out monthly statements to A/R vendors; Process paper work for all new hire employees; Check Requests for service and parts customers; Maintain spreadsheet of all finance receipts; Submit extended warranties via online portal; Process Extended warranty cancellations; Provide backup cashier and receptionist services.

New Car Contracts; Finance Assistant; Accounts Payables

Mercedes-Benz of Laguna Niguel
11.2006 - 05.2007
  • Post accounting for funding notifications via journal entries
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Supported the finance team by processing and mailing retail & lease contracts with supporting documents to lienholder.
  • Payoff flooring for all sold vehicles; Send payoff checks for trade-in vehicles.
  • Maintained new car sales tax spreadsheet on monthly basis.
  • Prepared temporary registered documents for DMV clerk.
  • Balanced, closed, and posted all new car deals.
  • Daily cash vault deposits, prepared all incoming cash for bank deposits.

Products Payables Clerk; Accounts Receivables

Douglas Nissan of Orange/ Irvine Hyundai
01.2006 - 11.2006
  • Input vehicle service contracts daily on NissanNet to activate customer warranty.
  • Process DMV paperwork for vehicles being returned to dealer.
  • Process refunds for customers.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Provided back-up cashier and receptionist duties when needed.

Education

General Eduction - Health And Wellness

Rio Hondo College
Whittier, CA

General Education - English Composition

Chaffey College
Rancho Cucamonga, CA

General Diploma -

La Quinta High School
La Quinta, CA
01.2003

Skills

  • Proficient in Microsoft Word/Excel, ADP, Advent, Reynolds & Reynolds, MPI, and Sales Force
  • Ability to type 60 WPM
  • 20 years of customer service
  • Ability to thrive in a fast paced environment
  • Team player
  • Self Motivation
  • Operations Management
  • Time management abilities
  • Inventory Management
  • Administrative Support

Timeline

Property Manager

Self Employed
01.2021 - Current

Pre-Owned Manager

Mercedes-Benz of Foothill Ranch
05.2017 - 12.2021

Senior Account Executive

The Dealers Forum
09.2015 - 05.2017

Pre-Owned Manager/Admin Assistant/Accounting Clerk

McKenna: BMW/VW/Porsche/Audi/Pre-Owned
06.2007 - 09.2015

New Car Contracts; Finance Assistant; Accounts Payables

Mercedes-Benz of Laguna Niguel
11.2006 - 05.2007

Products Payables Clerk; Accounts Receivables

Douglas Nissan of Orange/ Irvine Hyundai
01.2006 - 11.2006

General Eduction - Health And Wellness

Rio Hondo College

General Education - English Composition

Chaffey College

General Diploma -

La Quinta High School

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Nicole Klauk