Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Klein

Buffalo,NY

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings years of background in maintaining customer satisfaction and contributing to a company's success.

Overview

7
7
years of professional experience

Work History

Front Desk Manager

The Curtiss Hotel
06.2022 - 08.2023
  • Oversaw all front desk operations to maintain 5-star hotel reputation, staff productivity, and guest satisfaction.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Trained new front desk staff on correct procedures, prepared their weekly schedules, and conducted periodic department meetings
  • Controlling payment processing of cash and credit card transactions, as well as resolving billing disputes and ensuring accuracy in guest charges
  • Proficiency in using systems such as Oracle Opera Cloud PMS, Rainmaker, OTA insight, and third-party reservation portals

Bartender

Skybar
05.2021 - 05.2023
  • Prepared and served drinks to customers in a high-volume and fast-paced setting
  • Recruited and trained new bartenders and barbacks to help maintain talented team
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verifying the age and identification of patrons to ensure they meet legal requirements while also monitoring for signs of intoxication and refuse service if necessary


Food Service Worker

HITS
07.2016 - 08.2019
  • Primarily worked as a lead cashier while cross-trained in food preparation and kitchen assistance to support staff and customer needs
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards
  • Upheld effective supply levels by monitoring inventory and assisting in the reordering of food stock and dry goods

Legal Secretary

Dall Vechia & Kraft
05.2018 - 08.2018
  • Answered, redirected, and prioritized calls and emails to multiple attorneys
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Completed data entry of legal documents into electronic filing systems.
  • Maintaining strict confidentiality of sensitive legal information.


Education

Exercise Science

University At Buffalo
Amherst, NY

High School Diploma -

Saugerties Senior High School
Saugerties, NY

Skills

  • Hospitality Management
  • Property Management and Hotel Reservation Systems
  • Billing and Revenue
  • Customer Service and Accommodation
  • Staff Training and Supervision
  • Guest Relations
  • Inventory Oversight
  • Problem-Solving Skills
  • Time Management

Timeline

Front Desk Manager

The Curtiss Hotel
06.2022 - 08.2023

Bartender

Skybar
05.2021 - 05.2023

Legal Secretary

Dall Vechia & Kraft
05.2018 - 08.2018

Food Service Worker

HITS
07.2016 - 08.2019

Exercise Science

University At Buffalo

High School Diploma -

Saugerties Senior High School

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Nicole Klein