Nicole Klein
Buffalo,NY
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings years of background in maintaining customer satisfaction and contributing to a company's success.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
The Curtiss Hotel
Buffalo
06.2022 - 08.2023
- Oversaw all front desk operations to maintain 5-star hotel reputation, staff productivity, and guest satisfaction.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new front desk staff on correct procedures, prepared their weekly schedules, and conducted periodic department meetings
- Controlling payment processing of cash and credit card transactions, as well as resolving billing disputes and ensuring accuracy in guest charges
- Proficiency in using systems such as Oracle Opera Cloud PMS, Rainmaker, OTA insight, and third-party reservation portals
Bartender
Skybar
Buffalo, NY
05.2021 - 05.2023
- Prepared and served drinks to customers in a high-volume and fast-paced setting
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verifying the age and identification of patrons to ensure they meet legal requirements while also monitoring for signs of intoxication and refuse service if necessary
Food Service Worker
HITS
Saugerties, NY
07.2016 - 08.2019
- Primarily worked as a lead cashier while cross-trained in food preparation and kitchen assistance to support staff and customer needs
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Upheld effective supply levels by monitoring inventory and assisting in the reordering of food stock and dry goods
Legal Secretary
Dall Vechia & Kraft
Kingston, NY
05.2018 - 08.2018
- Answered, redirected, and prioritized calls and emails to multiple attorneys
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Completed data entry of legal documents into electronic filing systems.
- Maintaining strict confidentiality of sensitive legal information.
Education
Exercise Science
University At Buffalo
Amherst, NYHigh School Diploma -
Saugerties Senior High School
Saugerties, NYSkills
- Hospitality Management
- Property Management and Hotel Reservation Systems
- Billing and Revenue
- Customer Service and Accommodation
- Staff Training and Supervision
- Guest Relations
- Inventory Oversight
- Problem-Solving Skills
- Time Management
Timeline
Front Desk Manager
The Curtiss Hotel
06.2022 - 08.2023
Bartender
Skybar
05.2021 - 05.2023
Legal Secretary
Dall Vechia & Kraft
05.2018 - 08.2018
Food Service Worker
HITS
07.2016 - 08.2019
Exercise Science
University At Buffalo
High School Diploma -
Saugerties Senior High School