Nicole Kloeris
Camarillo,CA
Summary
Hardworking and passionate job seeker with strong eager to secure entry-level Job with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Server
Multiple Restaurants
Multiple, Ca, NC
09.1997 - 09.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
NLOM Executive Assistant
Wachovia Mortgage
Charlotte, NC
12.2005 - 09.2009
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
Office Manager
Ecola Services Inc
Mission Hills, CA
09.2002 - 03.2005
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- effectively and efficiently followed standard SOPs workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Education
General Ed -
Moor Park College
Moor Park 06.2001
Diploma - General Education California High School
Westlake High School
Westlake Village, CA06.1997
Skills
- Research and Analytical Skills
- Confidentiality and Data Protection
- Office Equipment Operation
- Data Entry Documentation
- Excel Spreadsheets
- Memo Preparation
- Visitor Relations
- Back Office Operations
- Directing Callers
- Client Correspondence
- Administrative and Clerical Support
- Executive Travel
- Reception Duties
- Highly Efficient and Productive
- Administrative Procedures
Timeline
NLOM Executive Assistant
Wachovia Mortgage
12.2005 - 09.2009
Office Manager
Ecola Services Inc
09.2002 - 03.2005
Server
Multiple Restaurants
09.1997 - 09.2012
General Ed -
Moor Park College
Diploma - General Education California High School
Westlake High School
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