Nicole Klumpp
Grand Rapids
Summary
Billing management professional with strong expertise in financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, ensuring seamless operations and client satisfaction. Adept at adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable, with focus on precision and efficiency in managing billing cycles.
Overview
19
19
years of professional experience
Work History
Billing Manager
Hulst Jepsen Physical Therapy
03.2015 - Current
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Performed billing, collection, and reporting functions for office generating over $1,500,000 monthly.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Facilitated cross-departmental collaboration between clinical teams as well as finance and administrative staff to ensure seamless integration of billing-related tasks into daily workflows.
- Conducted performance reviews and implemented improvement plans.
Office Coordinator
Sun Communities
02.2012 - 03.2015
- Kept facility well-maintained by coordinating repairs, cosmetic updates, and cleaning work to all rental homes and office
- Kept facility well-maintained by coordinating repairs, cosmetic updates, and cleaning work to all rental homes and office.
- Complied with office workflow processes to achieve optimal efficiency
- Complied with office workflow processes to achieve optimal efficiency. attention to detail and expert problem-solving abilities..
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Medical Office Manager
Catherine's Health Center
10.2005 - 09.2011
- Implemented efficient workflow process improvement to enable more productivity without hiring additional staff
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Obtained patient medical history to enter data into computer for scheduling, filing, and medical documentation
- Monitored four physician schedules for best practices and coordinated volunteer and paid physician availability with clinic needs
- Checked in and checked out numerous patients daily by collecting co-payments, scheduling follow up exams, and reviewing patient accounts for accuracy
- Implemented office procedures by setting objectives to guide steady workflow
Education
Social Work -
Grand Valley State University
Elementary Education -
Grand Rapids Community College
Skills
- Revenue cycle management
- Claims processing
- Effective communication
- Problem solving
- Collections experience
- Staff training and development
- HIPAA
- Denial management
- Medical billing expertise
- Payment posting
Timeline
Billing Manager
Hulst Jepsen Physical Therapy
03.2015 - Current
Office Coordinator
Sun Communities
02.2012 - 03.2015
Medical Office Manager
Catherine's Health Center
10.2005 - 09.2011
Elementary Education -
Grand Rapids Community College
Social Work -
Grand Valley State University
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