Nicole Knapp

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Handled client correspondence and tracked records to foster office efficiency.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Coached new employees on administrative procedures, company policies and performance standards.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Organized weekly staff meetings and logged minutes for corporate records.
• Performed research to collect and record industry data.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Executed record filing system to improve document organization and management

Owner- Angie Naskale (941) 624-3222

1170 Market Circle, Port Charlotte, FL, 33954

• Maintained accurate records of patient care, condition, progress and concerns
• Monitored vital signs, such as blood pressure and pulse
• Responded appropriately to physical, emotional and developmental needs of patients
• Obtained information about clients’ medical history, drug history, complaints and allergies
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
• Helped patients move in and out of beds, baths, wheelchairs and automobiles
• Maintained clean, healthy and safe environment
• Assisted with patient transfer and ambulation
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Followed safe lifting techniques and individual resident lifting instructions
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
• Helped residents programming goals and increase their independence
• Monitored expiration of medical supplies and medications

• Compiled product, market and customer data to forecast accurate sales and profit projections
• Built, implemented and enhanced national marketing initiatives to maximize outreach and sales of golf memberships
• Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
• Conducted continuous evaluations of market trends to stay current on consumer and competitor changes
• Strengthened marketing programs to capture new business and take advantage of changing trends in client markets
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
• Organized and executed robust, creative experiential marketing events
• Helped incorporate product changes to drive customer engagement and firm profits
• Gathered business requirements at all levels to set effective policies and make strategic decisions
• Coordinated innovative strategies to accomplish objectives and boost long-term profitability
• Managed annual marketing budget in excess of $10,000.00

General Manager- Leia Warner (941) 637-1232

301 madrid Blvd, Punta Gorda, FL, 33950

• Collaborated with the compliance department to eliminate procedural errors and margin breaks
• Trained and directed [2] new hires during department orientations
• Audited financial services clients, including banks and asset management companies
• Tracked financial progress by creating quarterly and yearly balance sheets
• Introduced new and efficient accounting, financial and operational systems
• Streamlined daily reporting information entry for efficient record keeping purposes
• Managed and responded to all correspondence and inquiries from customers and vendors
• Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
• Reconciled company bank, credit card and line of credit accounts

• Developed and maintained long-term relationships with policyholders and small business entities
• Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate
• Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2007
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
• Maintained and organized a customer database of over 600 clients nationwide
• Researched and customized service proposals for clients
• Calculated sales commission for sales team of 20+ reps