Nicole Knight

• Lead service and management teams through coaching, training, performance management, and individualized growth plans, building a culture of accountability and continuous improvement.
• Developed high-potential talent into expanded roles and leadership opportunities, strengthening internal bench strength and supporting the development of two $100K+ service professionals.
• Exceeded FY2025 service sales goal by 10% through strategic goal setting, targeted education, performance analysis, and consistent execution of company standards.
• Partner with leadership to align individual performance goals with business priorities, using coaching and actionable feedback to improve team capability and results.
• Recruit, interview, onboard, and develop talent across multiple levels of the organization, including stylists, Experience Managers, Sales Managers, Service District Educators, and General Managers.
• Lead manager development initiatives and provide ongoing coaching to strengthen leadership effectiveness, operational execution, and team performance.

• Led and developed retail teams through individualized coaching, training, and performance management, strengthening capability and driving sales and loyalty results.
• Increased sales and loyalty performance through targeted selling strategies, associate development, and execution of business priorities.
• Recruited, interviewed, hired, and onboarded talent while establishing mentoring practices that supported engagement and career development.
• Translated business goals into actionable team strategies, using performance coaching and accountability to consistently achieve sales targets.
• Led product education, demonstrations, and customer engagement initiatives to increase product knowledge, acquisition, and revenue.

• Coordinated daily store operations, inventory, merchandising, and customer service to support efficient execution and an exceptional guest experience.
• Partnered with store leadership and team members to execute promotions, operational initiatives, and company standards.

• Delivered exceptional guest experiences through appointment management, issue resolution, product education, and personalized service.
• Supported service and retail growth through appointment booking, guest outreach, and relationship building.

Concentration: Industrial/Organizational Psychology

Minor: English literature