Nicole Knutson
Menomonie,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Digital Imager with strong ability to communicate, ask questions, and work with others. Offering computer skills in Adobe Illustrator and Photoshop, Excel, Word, Powerpoint, Shopify, and Copyrighting. Highly organized, proactive, friendly, and punctual.
Overview
20
20
years of professional experience
Work History
Digital Imaging Specialist
Big Dot Of Happiness
12.2018 - 01.2024
- Created digital images and image URLs for company, using Adobe Illustrator, Photoshop, and Shopify.
- Developed copyright files for the digital images and content to file with the U.S. Copyright Office.
- Assisted in keeping up-to-date with adding products to the Company's Amazon Store, A+ Content, and updating anything when needed.
- Maintained and organized extensive library of digital images, photos, and videos.
- Collaborated with graphic designers on developing new custom digital image templates and to create new digital images.
- Searched for imitations of our products by digital images and would create infringement cases against competitors.
- Edited digital images for online use, including cropping, resizing, color correcting, and scale or text within image.
- Assisted in developing standard image layout and best practices for optimizing workflow.
- Completed day-to-day duties accurately and efficiently - while also working smoothly with peers and management.
- Provided technical support to peers for digital images and software questions.
- Tracked changes needed to be made - updated the images, and documented accordingly.
- Worked with cross-functional teams to achieve goals.
Production Worker
Big Dot Of Happiness
01.2010 - 12.2018
- Assembled party favors and gifts made out of a variety of mediums for individual orders - then packing and prepping for shipment.
- Operated a variety of printers, was able to clean, maintenance and reload different materials on each.
- Performed regularly on a variety of converting equipment (ie. die cut, laser cutter, duplo machines).
- Worked with a diverse group of people - trained many people in various departments (assembly, printing, die-cut machines, embroidery, packing, shipping).
- Personalized text and custom color changes for orders - sometimes involving email or phone proofs for the customer to approve or to let me know any changes needed.
- Inspected product for quality assurance purposes.
- Removed and stacked completed items in preparation for shipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Big Dot Of Happiness
12.2013 - 02.2015
- Answered incoming calls, emails, and chats - providing customer support on understanding the website and how to navigate, shipping times, or better understand the product itself.
- Informed customers about billing procedures, processed payments over the phone.
- Engaged in conversation with customers to understand and resolve issues and concerns.
- Adjusted payment or refunded money to resolve customer's negative experience, bad quality, or late/missing shipment.
Cashier/Sales Associate
Walmart
01.2004 - 12.2009
- Delivered customer service to customers using active listening and engagement skills.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register to receive payment by cash, check and credit card.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped answer any questions by the customer and directed them to any products they were looking for.
Education
Graphic Design
University of Wisconsin - Stout
Menomonie, WIHigh School Diploma -
Menomonie High School
Menomonie, WISkills
- Graphic design experience
- Lightroom proficiency
- Effective communication
- Adobe Creative Suite skills
Timeline
Digital Imaging Specialist
Big Dot Of Happiness
12.2018 - 01.2024
Customer Service Representative
Big Dot Of Happiness
12.2013 - 02.2015
Production Worker
Big Dot Of Happiness
01.2010 - 12.2018
Cashier/Sales Associate
Walmart
01.2004 - 12.2009
Graphic Design
University of Wisconsin - Stout
High School Diploma -
Menomonie High School
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