Summary
Overview
Work History
Education
Skills
Notary Public
Timeline
Generic

Nicole Ko

Fullerton,CA

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Excellent communication and negotiation skills. Offering [Number]-year history of successful loan and mortgage processing. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in [Area of expertise] standards and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Mortgage Loan Processor

First Associated Investment
01.2020 - Current
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Communicated with originator and applicant concerning progress of loan file.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Reviewed financial statements and contacted institutions and customers to clarify details.

Server Shift Leader

Orange Roll And Sushi
04.2015 - 02.2020
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Customer Service Representative

Paperback
01.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Arts -

Fullerton College
Fullerton CA
02.2018

High School Diploma -

Sunny Hills High School
Fullerton CA
07.2015

Skills

  • Interviews
  • Credit Bureau Contact
  • Consumer Loan Underwriting
  • Certified Residential Mortgage Specialist
  • Collateral Value Checks
  • Gathering Appraisals
  • Closing Costs Calculation
  • Resolve Paperwork Errors
  • Closing Documentation
  • Financial Document Review

Notary Public

I am a notary public

Timeline

Mortgage Loan Processor

First Associated Investment
01.2020 - Current

Customer Service Representative

Paperback
01.2019 - 01.2020

Server Shift Leader

Orange Roll And Sushi
04.2015 - 02.2020

Associate of Arts -

Fullerton College

High School Diploma -

Sunny Hills High School
Nicole Ko