Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Nicole Kocemba

Kissimmee

Summary

Veteran Systems Manager well-versed in planning, integrating and managing practical business systems. Remarkable technical understanding paired with a detail-oriented, hardworking nature and strong project management experience. Seeking a dynamic position with a growing team.

Overview

15
15
years of professional experience

Work History

Sr Revenue Systems Mgr

Houghton Mifflin Harcourt
Orlando
03.2016 - Current
  • Supported Salesforce development and troubleshooting to enhance user experience.
  • Facilitated Salesforce Lightning adoption and rollout across departments.
  • Implemented digital tool adoption strategies for improved efficiency.
  • Managed territory assignments to optimize sales coverage.
  • Led projects focused on company-wide sales optimization initiatives.
  • Architected integrations of sales tools with Salesforce, including WalkMe, Gridbuddy, Sales Navigator and Vidyard.
  • Directed development of new Salesforce instance for seamless migration.

Regional Sales Dir

Fresh Meal Plan
Orlando
09.2015 - 03.2016
  • Marketing & Advertising Coordinator
  • Corporate Accounts Mgr
  • Assisted with the development of our franchise
  • Customer service
  • Responsible for supervising staff, including employee meetings and assessments, instituting disciplinary actions, and devising performance improvement plans

Director Of Operations

Doorstep Delivery
Orlando
03.2011 - 09.2015
  • Marketing & Advertising Coordinator
  • Corporate Accounts Mgr
  • Brand Management for 16 franchises
  • Increased sales for the 9 months in a row for a 3 million dollar a yr company
  • Assisted with the development of our franchise
  • Customer service
  • Responsible for heading re-design and launch of our new software
  • Responsible for supervising staff, including employee meetings and assessments, instituting disciplinary actions, and devising performance improvement plans.

Education

Interior Design -

International Academy of Design & Tech
Orlando, Fl
12.2004

BA - Health & Psychology

University of MN
Duluth, MN
05.2004

AAS - Education

Itasca Community College
Grand Rapids, MN
05.2003

Skills

  • Salesforce and AI tools
  • Sales tools and technologies
  • Marketing and advertising strategies
  • Microsoft 365 applications
  • Public speaking skills
  • Database management
  • Record keeping systems
  • Brand management
  • Personnel management
  • Spreadsheet and report generation
  • Customer service excellence
  • Teaching expertise
  • Sales strategies development
  • Travel coordination
  • Executive support functions
  • Hiring supervision and oversight
  • Budget management
  • Community relations

Volunteer Experience

  • Make A Wish, Committee Member for Walk for Wishes, 09/01/15, 03/01/19, Responsible for gathering prizes and awards for the event, Helped with organizing meetings and gathering data, Set everyone up with the tools to communicate more efficiently
  • Paving the Way Foundation, Youth Educator on Human Trafficking, 09/01/20, 03/01/22, Responsible for educating Middle & Highschool kids on signs of Human Trafficking, Helped with organizing meetings and gathering data, Set everyone up with the tools to communicate more efficiently

Timeline

Sr Revenue Systems Mgr

Houghton Mifflin Harcourt
03.2016 - Current

Regional Sales Dir

Fresh Meal Plan
09.2015 - 03.2016

Director Of Operations

Doorstep Delivery
03.2011 - 09.2015

Interior Design -

International Academy of Design & Tech

BA - Health & Psychology

University of MN

AAS - Education

Itasca Community College

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