Nicole Koeberl
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Insurance Clearance Specialist Lead position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Clearance Specialist
Advocate Aurora Health Care
12.2021 - Current
- .
- Conducted comprehensive research to stay updated on changing regulations, increasing effectiveness in clearance submissions.
- Collaborated with team members to achieve shared goals and maintain a high level of productivity within the department.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering positive relationships.
- Efficiently managed a high volume of clearance cases simultaneously while maintaining attention to detail and accuracy.
- Implemented quality control measures to ensure that all submitted documents met required standards before submission to government agencies.
Customer Service Representative Lead
Colders Furniture And Appliances
02.2018 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to improve overall customer experience.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Played a key role in reducing call wait times by optimizing scheduling and resource allocation.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
Education
Certification - Medical Coding
Career Step
Lehi, UT05.2021
Skills
- Customer Relations
- Professionalism
- Multitasking
- Self Motivation
- Time management abilities
Certification
- Medical Coding, Career Step - May 2021
Timeline
Insurance Clearance Specialist
Advocate Aurora Health Care
12.2021 - Current
Customer Service Representative Lead
Colders Furniture And Appliances
02.2018 - 12.2021
Certification - Medical Coding
Career Step
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