NICOLE KOKOTAN
Allegan
Summary
Focused on going above and beyond to support team and serve customers. Trained in Computers, Coordinating, Photography, Waitressing, Bartending & Housekeeping. While offering top-notch, upbeat, timely service. Motivated to continue to learn and grow as a professional.
Overview
11
11
years of professional experience
Work History
Bartender
Bunker Hill Chill and Grill
02.2024 - 04.2025
- Crafted and served high-quality cocktails and beverages in fast-paced environment.
- Trained and mentored new staff on bar operations and customer service standards.
- Developed innovative drink specials, enhancing customer engagement and satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Fostered positive relationships with customers, promoting loyalty and repeat business.
- Implemented efficient processes for handling cash transactions and closing tabs accurately.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Self Employed
A+ Attitude Cleaning Company
10.2022 - 02.2024
- Responded appropriately to customer's special cleaning requests.
- Scrubbed and sanitized bathroom and adjacent wall surfaces to reduce spread of harmful bacteria.
- Performed inspections of rooms and common areas to maintain cleaning standards.
- Cleaned and serviced housekeeping equipment and replenished supply inventory.
- Swept, mopped and vacuumed common areas and wiped down surfaces.
- Removed stains from hard and soft surfaces.
- Replaced linens and washed blankets and bedding.
- Dusted and wiped light fixtures, windowsills and baseboards.
- Received consistently positive guest feedback for room cleanliness and service quality.
- Climbed to hard-to-reach places for high dusting.
- Removed trash properly and in line with local regulations.
- Performed spot cleaning on high-touch areas.
Coordinator
LG Energy Solutions
06.2022 - 09.2022
- Participated in planning and implementing new procedures, policies and systems.
- Tracked milestones delivery with respect to time and budget.
- Developed and maintained alert system for upcoming deadlines on incoming requests and events.
- Led employee engagement planning and recognition activities.
- Updated employee administrative records with latest information.
- Handled records and statistical and quantitative data to produce various reports for management.
- Maintained inventory and equipment, organizing products and ordering office supplies.
- Assisted new associates with completion of required documentation and new hire and benefits paperwork.
- Boosted team performance with motivational support, mentoring and job skill coaching.
- Reviewed physical and digital records to identify and correct inaccuracies.
- Identified employee performance problems and causes before developing solutions to resolve issues.
- Coordinated workflows and monitored administrative team performance.
- Prioritized workload and delegated team tasks based on strengths and skill levels.
- Documented daily work metrics and reported findings at weekly staff meetings.
- Researched and compiled data to produce operational reports for senior leaders.
- Monitored and replenished office supplies to maintain business operations.
Waitress
Schaendorf Brewing Company
09.2019 - 03.2020
- Followed all safe food handling and sanitation guidelines to ensure cleanliness.
- Greeted and sat customers, taking drink orders and making pairing recommendations.
- Took reservations, making accommodations in seating and scheduling.
- Resolved customer issues with tactful communication and creative solutions.
Receptionist/Photographer
General RV
06.2018 - 06.2019
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Used clerical abilities to support needs of office staff and administrative team members.
- Served as first point of contact for new and returning visitors.
- Prioritized workload independently to reliably meet deadlines.
- Updated and managed digital and physical office records.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Received guest complaints and reported to manager.
- Answered telephone calls to provide information, take messages and set up appointments.
- Calculated and quoted rates for customers and documented choices using internal system.
- Organized digital and physical files in logical folder system.
- Input up-to-date information to strengthen data quality of internal database.
- Developed appealing photography for use in brand promotions and advertising.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Inspected quality of work performed and corrected errors to exceed customer expectations.
- Reviewed inspection checklists to ready vehicles for delivery to customers.
Waitress & Bartender
Silver Harbor Brewing Company
06.2017 - 06.2018
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Verified legal drinking age of patrons through stringent ID checks.
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Washed and sanitized dishes, utensils and glasses after customer use.
- Arranged bottles and glasses in attractive displays to maintain bar atmosphere.
- Planned and oversaw special events to bring in new customers and boost overall sales.
- Measured and mixed ingredients to prepare standard and specialty cocktails for customers.
- Opened and maintained tabs throughout shifts.
- Discarded expired food and drink items and transported waste bags to appropriate receptacles.
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Answered phones to take orders for customer pick up or delivery.
- Fostered fun atmosphere and family-style work environment consistent with company brand.
- Used POS system to accurately input orders and process payments.
- Greeted all guests with smile and friendly welcome.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Monitored tables, offering add-ons and checking on guest satisfaction.
Housekeeper
Cleaning Authority
09.2016 - 05.2017
- Evaluated rooms to identify supply needs and coordinate team workflow.
- Performed inspections of rooms and common areas to maintain cleaning standards.
- Completed surface sanitization, deep cleaning and window washing.
- Updated checklists to track items in storage rooms and on cleaning carts.
- Moved supplies, linens, and consumables to appropriate rooms.
- Sanitized kitchen surfaces, washed dishes and organized cookware.
- Notified supervisors of malfunctioning equipment, ordered new materials and scheduled maintenance.
- Cleaned and serviced housekeeping equipment and replenished supply inventory.
- Cleaned and dusted rugs, upholstery and draperies.
- Swept, mopped and vacuumed common areas and wiped down surfaces.
- Maintained safety standards by wearing gloves and protective clothing.
- Dusted and polished furniture, appliances and electronics.
- Prepared rooms and common areas for events by moving chairs, tables, and furniture.
- Selected optimal products for floor maintenance, carpet care, window treatments and deep cleaning.
- Emptied wastebaskets and carried trash bags to dumpsters.
- Addressed client cleaning requests and provided prompt solutions.
- Removed trash from hallways, rooms and common areas daily.
- Improved customer satisfaction by meeting special requests and addressing cleaning concerns.
- Dusted counters, vacuumed floors and removed trash from guest rooms.
Waitress
Black River Tavern
05.2014 - 09.2014
- Made meal suggestions to aid in decision-making process.
- Greeted guests and took food orders.
- Followed all safe food handling and sanitation guidelines to ensure cleanliness.
- Managed proper set-up of dining room and amenities.
- Took reservations, making accommodations in seating and scheduling.
- Restocked service areas, including beverage stations and condiment carts.
- Handled cleaning duties, including mopping floors, sanitizing workstations and cleaning tables in dining room and kitchen areas.
- Reduced risk of food-borne illness with strong attention to safe food-handling techniques.
- Managed registers, counting drawers before and after each shift.
Education
High School Diploma -
Portage Central High School
Portage, MI06.2010
Skills
- Hardworker
- Willingness to learn
- Team player
- People Person
- Engaging personality
- Customer service expertise
- Fast paced
- Time Management
- Organized
- Strong multitasking
- Handling difficult customers
- Memory retention
- Sales expertise
- Highly reliable
- Patience and tolerance
- Outgoing personality
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint resolution
- Scheduling
- Work Planning and Prioritization
- Project coordination
- Discretion and confidentiality
- Recordkeeping
LANGUAGES
English, Advanced
Timeline
Bartender
Bunker Hill Chill and Grill
02.2024 - 04.2025
Self Employed
A+ Attitude Cleaning Company
10.2022 - 02.2024
Coordinator
LG Energy Solutions
06.2022 - 09.2022
Waitress
Schaendorf Brewing Company
09.2019 - 03.2020
Receptionist/Photographer
General RV
06.2018 - 06.2019
Waitress & Bartender
Silver Harbor Brewing Company
06.2017 - 06.2018
Housekeeper
Cleaning Authority
09.2016 - 05.2017
Waitress
Black River Tavern
05.2014 - 09.2014
High School Diploma -
Portage Central High School
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