Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Kopitzke

Berlin,Wisconsin

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Department Manager

McDonald's
Berlin, WI
12.2020 - Current
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Encouraged employees to present positive, exemplary image to customers.
  • Maintained, repaired and made service repair calls for equipment as needed.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified opportunities and found solutions for continuous improvement.
  • Prepared for and executed new menu implementations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Swing Manager

McDonald's
Berlin, WI
12.2018 - 12.2020
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers and reconciled transactions by performing root cause analysis and implementing corrective action.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Resolve product shortages by ordering or contacting other store that have onhand inventory.

Crew Member

McDonald's
Berlin, WI
06.2013 - 12.2018
  • Greeted customers at drive-thru and took food orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Conducted various administrative duties and errands.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Science - Sociology/Psychology

University of Wisconsin - Oshkosh
Oshkosh, WI
2025

High School Diploma -

Berlin High School
Berlin, WI
06.2017

Skills

  • Performance Management
  • Training and Development
  • Customer Service
  • Performance Tracking and Evaluations
  • Continuous Quality Improvement (CQI)
  • Detail Oriented
  • Marketing Coordination

Timeline

Department Manager

McDonald's
12.2020 - Current

Swing Manager

McDonald's
12.2018 - 12.2020

Crew Member

McDonald's
06.2013 - 12.2018

Bachelor of Science - Sociology/Psychology

University of Wisconsin - Oshkosh

High School Diploma -

Berlin High School

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Nicole Kopitzke