Nicole Kotalik
Somonauk,IL
Summary
Accomplished management professional with expertise in delivering excellent customer service in fast-paced environments, with the skill set to analyze complex information and support all aspects of strategic planning and process improvement. Highly efficient, organized, productive, and communicative professional, accustomed to high volume and workloads requiring attention to detail while interacting and collaborating with multiple levels of management. Highly trainable and willing to take on new tasks to accomplish mission goals. Previously held Top-Secret/Sensitive Compartmented Information Clearance. Talent for operational management includes producing high-performance teams, effectively making decisions, and quickly resolving issues within required time frames. Flexible, detail-oriented, and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements. Communicative and reliable professional, polished in developing scopes and objectives, and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. Strong work ethic and commitment to achieving excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
BEI Real Estate
Batavia, Illinois
03.2024 - Current
- Create and maintain customer relationships through excellent communication and follow-up.
- Conduct phone and email sales inquiries.
- Actively promote and sell storage units, packing supplies, and other ancillary products and services.
- Accurately process rental transactions and process payments.
- Handle customer inquiries, concerns, and complaints in a timely and effective manner.
Hospitality Associate
Rich Harvest Farms Golf
Sugar Grove, Illinois
04.2023 - 01.2024
- Established positive rapport with clientele to maintain long-term relationships and promote repeat business.
- Promote sales through service by ensuring our customers are provided with appropriate service.
- Effectively communicate with other departments to ensure smooth operation.
- Implement cost-saving measures that resulted in a 10% reduction in operational expenses.
- Reduce average response time to guest inquiries by 30%, enhancing overall customer satisfaction and engagement.
Assistant Manager
Edgebrook Golf Course
Sandwich, Illinois
01.2021 - 12.2023
- Managed events and banquets process from initiation to completion, overseeing the setup and teardown of spaces.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Boatswain's Mate
United States Navy Reserves
Annapolis, MD
01.2013 - 10.2020
- Trained for maritime security operations and preparing joint forces for theater security.
- Oversaw operational management and coordination of boat crew.
- Participated in regular drills and exercises designed to test response times and effectiveness in an emergency situation.
- Ensured compliance with applicable regulations governing the use of force by security personnel.
- Trained new security forces members, imparting knowledge of procedures, regulations, and tactics.
Public Affairs Assistant
United States Navy
Norfolk, VA
01.2010 - 12.2012
- Coordinated, arranged, and scheduled tours for the world's largest naval base, hosting around 60,000 visitors annually, both national and international.
- Offered personal assistance to guests of the base Commanding Officer and Congressional Representatives.
- Oversaw the training of new personnel and provided instruction to sailors on policies and procedures.
- Assisted in organizing and coordinating public events, outreach programs, and community partnerships.
- Supported the team in responding to and managing crisis situations through effective communication.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Boatswain's Mate
United States Navy
Norfolk, VA
10.2008 - 12.2010
- Helmsman of the Ship, Divisional Counselor, and Damage Control Petty Officer.
- Conduct logistic support, scheduling, planning, and maintenance.
- Oversaw deck operations, including mooring, anchoring, and towing procedures.
- Supervised the operation of shipboard cranes, winches, and other deck machinery.
- Enforced safety protocols and ensured compliance with established security procedures.
- Purchased, organized and maintained supplies and equipment for efficient operations.
- Directed and coordinated crew members while loading or unloading cargo, steering vessels, operating engines and maintaining or repairing ship equipment.
- Trained and supervised personnel handling shipboard maintenance functions.
Education
Bachelor of Arts - Business
American Public University System
Charles Town, WV08-2025
Boatswain Mate A School
Great Lakes, IL01-2009
High School Diploma -
Wilcox County High School
Rochelle, GA05-2008
Skills
- Operational Management
- Strategic Planning and Direction
- Golf Course Management
- Project Management
- Stakeholder Relations
- Event Coordination
- Logistics Oversight
- Policies and Procedures
- Organizational Development
- Customer Service Excellence
- Team Leadership and Supervision
Certification
- Notary Public
- Notary Signing Agent
- PMp Ceritfication in Dec 2024
Timeline
Sales Associate
BEI Real Estate
03.2024 - Current
Hospitality Associate
Rich Harvest Farms Golf
04.2023 - 01.2024
Assistant Manager
Edgebrook Golf Course
01.2021 - 12.2023
Boatswain's Mate
United States Navy Reserves
01.2013 - 10.2020
Public Affairs Assistant
United States Navy
01.2010 - 12.2012
Boatswain's Mate
United States Navy
10.2008 - 12.2010
Bachelor of Arts - Business
American Public University System
Boatswain Mate A School
High School Diploma -
Wilcox County High School
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