Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole K. Otey

Washington

Summary

Results-driven project manager with over 26 years of experience supporting business operations and leading cross-functional teams in the execution of high-impact, organization-wide initiatives. Recognized for strong communication skills, strategic planning, maintaining outstanding relationships with key stakeholders, and the ability to manage complex projects from concept to completion.

Overview

26
26
years of professional experience

Work History

Senior Occupancy Planner/Project Manager

JLL
Washington, D.C.
09.2013 - Current
  • Lead space planning and project execution across 1.5M sq. ft. of office space, ensuring optimal utilization and alignment with organizational goals.
  • Serve as subject matter expert in space allocation, collaborating with service providers to develop and implement floor plans during growth and restructuring.
  • Manage FMIS data integrity, conduct space audits, and maintain architectural documentation to support accurate reporting and compliance.
  • Deliver training and serve as primary liaison for office provisioning processes and inquiries.
  • Oversee vendor relationships and contracts, ensuring compliance with licensing, maintenance, and service and lease agreements.
  • Directed major initiatives including a 190-person relocation for HVAC upgrades and a 2,400-person space realignment project, ensuring timely and budget-conscious execution.
  • Manage Conferencing Reservation Services (CRS), achieving a 99% on-time completion rate for all work orders via systems (Corrigo and Service Now) of record.

Operations Analyst

04.2008 - 09.2013
  • Supported space planning across 890,000 sq. ft. of office space, leading moves, renovations, and reconfigurations.
  • Developed and presented monthly space utilization reports to leadership, identifying trends and improvement opportunities.
  • Played a key role in the selection and implementation of a new FMIS platform.
  • Successfully managed 589 employee moves in 2012 and led the CEO office renovation project.
  • Coordinated the relocation of 140 staff to swing space during a major floor renovation.

Senior Executive Secretary

05.2003 - 04.2008
  • Provided high-level administrative support to the VP of Administrative & Management Operations, managing calendars, communications, and travel logistics.
  • Coordinated meetings, prepared materials, and ensured timely follow-up on key initiatives.
  • Acted as a central point of contact for departmental communications and scheduling.

Administrative Associate

02.1999 - 05.2003
  • Supported director-level staff with administrative tasks including scheduling, procurement, and event coordination.
  • Managed correspondence, travel arrangements, and expense reporting.
  • Played a key role in organizing departmental events and onboarding processes.

Education

Project Management Certification Course -

Virginia Polytechnic Institute
Falls Church, Va.
08-2010

BSN - Nursing

Catholic University of America
Washington, D.C.
09-1998

HS Diploma -

Archbishop Carroll High School
Washington, D.C.
05-1997

Skills

  • Project & Program Management
  • Office Space Planning & Provisioning
  • Facilities Management Systems (FMIS, CAFM)
  • Vendor & Contract Management
  • Microsoft Office Suite & AutoCAD
  • Time & Resource Optimization
  • Occupancy Planning & Reporting

Timeline

Senior Occupancy Planner/Project Manager

JLL
09.2013 - Current

Operations Analyst

04.2008 - 09.2013

Senior Executive Secretary

05.2003 - 04.2008

Administrative Associate

02.1999 - 05.2003

Project Management Certification Course -

Virginia Polytechnic Institute

BSN - Nursing

Catholic University of America

HS Diploma -

Archbishop Carroll High School

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