NiCole Kowatch
Saint Johns,MI
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Successful and seasoned Agent with expertise in providing wide range of high-quality insurance solutions. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Insurance Agent
Reed Insurance Agency
2020 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated contracts and terms of sale with potential customers.
CSR/Agent Assistant
Allaby & Brewbaker
2017 - 2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Office Manager
St. Johns Chiropractic Clinic
2013 - 2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Real Estate Agent
Weichert Realtors
2010 - 2015
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Childcare Provider
Self-employeed
2005 - 2012
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Fraud Prevention Specialist
Consumers Energy
2004 - 2005
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service Representative
Consumers Energy
2000 - 2004
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
Education
Associate of Science - Business
Lansing Community College
Lansing, MI04-2020
High School Diploma -
Pewamo-Westphalia
Westphalia, MI01-1998
Skills
- Customer service
- Insurance sales strategy
- Claims reporting systems
- Account management
- Marketing management
- Client relations
- Asset protection expertise
- Financial accounting
- Document management
- Contract negotiations
Certification
- Holloway's Real Estate Institute Inc. Graduate/License in Escrow
- Certified Professional Insurance Agent (CPIA) Designation
- Notary Public Appointment
Timeline
Insurance Agent
Reed Insurance Agency
2020 - Current
CSR/Agent Assistant
Allaby & Brewbaker
2017 - 2020
Office Manager
St. Johns Chiropractic Clinic
2013 - 2017
Real Estate Agent
Weichert Realtors
2010 - 2015
Childcare Provider
Self-employeed
2005 - 2012
Fraud Prevention Specialist
Consumers Energy
2004 - 2005
Customer Service Representative
Consumers Energy
2000 - 2004
Associate of Science - Business
Lansing Community College
High School Diploma -
Pewamo-Westphalia
Similar Profiles
Mikayla IsgarMikayla Isgar
Office Administrative Assistant at Providence Insurance-The Reed AgencyOffice Administrative Assistant at Providence Insurance-The Reed Agency
Godday OsazuwaGodday Osazuwa
Medical Laboratory Technologist /Healthcare Administrator at US Defense Health Agency - Walter ReedMedical Laboratory Technologist /Healthcare Administrator at US Defense Health Agency - Walter Reed
Azeezat YayaAzeezat Yaya
SEN teaching assistant at Reed AgencySEN teaching assistant at Reed Agency
Julia McPheeJulia McPhee
Administrative Assistant / Client Service Representative at Davies North America / Minuteman AdjustersAdministrative Assistant / Client Service Representative at Davies North America / Minuteman Adjusters
Isaiah RamirezIsaiah Ramirez
Emergency Medical Technician at Patriot Ambulance ServiceEmergency Medical Technician at Patriot Ambulance Service