Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicole Kraft

Indianola,WA

Summary

Instructional design professional with robust background in creating comprehensive learning solutions and optimizing training methodologies. Adept at collaborating with cross-functional teams to deliver high-quality instructional content that meets organizational goals. Known for adaptability and team-oriented approach, consistently ensuring impactful results and fostering positive learning environment. Expertise in curriculum development, e-learning, and performance analysis.

Overview

8
years of professional experience

Work History

OptumHealth

Senior Instructional Designer
09.2021 - Current

Job overview

  • Lead designer for an annual staff training for our enterprise's largest client. Results: Staff successfully enrolled over 100k customers into tailored programs and received high scores from "secret shopper" callers.
  • Worked closely with stakeholders to identify the root cause of why high performers were receiving lower NPS scores after being promoted. Results: Developed a targeted e-learning training course to address the performance gap. Within 1 month, NPS scores returned to their high-performing level.
  • Redesigned a new hire training curriculum, which increased one-to-one mentoring time while reducing onboarding time by one week. Results: Decreased time to proficiency for new hires in a department with a backlog of work.
  • Selected for the company's Emerging Leaders Program, which requires a high performance rating in annual reviews.

Nutritional Therapy Association

Instructional Designer
12.2018 - 09.2021

Job overview

  • Managed the Learning Management Systems (D2L and Canvas). Designed, built, and maintained 25+ online classrooms with over 1200 students. Resolved technical issues and advised instructors and students on LMS best practices.
  • Used evidence-based methods to determine measurable Learning Objectives in partnership with subject matter experts. Results: Allowed the business to track learner success and understand areas of opportunity more clearly.
  • Developed training materials for instructor-led, hybrid, and online learning. Created job aids, online tutorials, and instructional videos for staff and student-facing training that met business needs.

IslandWood

Events Project Manager
05.2017 - 12.2018

Job overview

  • Planned and managed logistics for philanthropic events for over 20 non-profit organizations including a 1000-person community-wide celebration.
  • Collaborated with Subject Matter Experts to develop event timelines and activities.
  • Instituted needs assessments to identify team performance gaps.
  • Coached peers and developed learning solutions to drive team metrics.

Education

Boise State University
Boise, ID

Master of Science (M.S.) from Organizational Performance and Workplace Learning
12.2022

University Overview

Focus: Instructional Design, Adult Learning, Project Management

Bastyr University
Seattle, WA

Bachelor of Science (B.S.) from Psychology
06.2001

University Overview

Skills

  • Project Management
  • E-learning development
  • Relationship building
  • Design thinking
  • Visual design principles
  • Assessment design
  • Learning management systems
  • Adult learning theory
  • Needs assessment
  • Program development
  • Program evaluation
  • Performance Improvement

Timeline

Senior Instructional Designer
OptumHealth
09.2021 - Current
Instructional Designer
Nutritional Therapy Association
12.2018 - 09.2021
Events Project Manager
IslandWood
05.2017 - 12.2018
Bastyr University
Bachelor of Science (B.S.) from Psychology
Boise State University
Master of Science (M.S.) from Organizational Performance and Workplace Learning

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