Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Krescent

Office Manager
Apple Valley,CA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

22
22
years of professional experience

Work History

Office Manager

Bio-Pharma Calibration
03.2022 - Current


  • Managed office operations while scheduling jobs,meetings, and appointments for Head of Operations, VP of Operations, and the Technicians
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Studio Manager

Lifetouch Portrait Studios
06.2006 - 08.2016
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Implemented marketing strategies to promote studio to potential clients.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Kept accurate budgets with all expenses tracked and accounted for.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Collaborated with design teams in promotional materials development to market studio activity.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Organized and maintained client databases for accurate communication information.

Studio Manager

CPI Corporations
09.2001 - 01.2006
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Rio Mesa High School
Oxnard, CA
05.2001 -

Skills

Administrative Support

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Timeline

Office Manager

Bio-Pharma Calibration
03.2022 - Current

Studio Manager

Lifetouch Portrait Studios
06.2006 - 08.2016

Studio Manager

CPI Corporations
09.2001 - 01.2006

High School Diploma -

Rio Mesa High School
05.2001 -

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Nicole KrescentOffice Manager