Nicole Kristensen
Ticonderoga,NY
Summary
Driven professional with a proven track record at JP Waste Management, enhancing operational efficiency through meticulous data entry and streamlined office processes. Expert in document management and fostering team productivity, I excel in strategic planning and customer service, significantly improving workplace functionality and client satisfaction.
Overview
12
12
years of professional experience
Work History
Clerical Associate
JP Waste Management
Ticonderoga, NY
01.2021 - 04.2024
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and document management.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
Waitress Supervisor
The Hot Biscuit Diner
Ticonderoga, NY
08.2012 - 01.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Education
Bachelor of Arts - Teaching
Colby-Sawyer College
New London, NH05.2000
Skills
- Report Preparation
- Document Management
- Expense Reporting
- Faxing Documents
- File Organization
- Office Administration
- Reception duties
- Microsoft Office
- Scheduling appointments
- Filing systems
- Scanning Documents
- Work Prioritization
- Task Delegation
- Typing Speed
- Mail Sorting
- Invoice Management
- Calendar Management
- Spreadsheet Management
- Proofreading
- Database Maintenance
- Meeting Coordination
- Travel Arrangements
- Budget Tracking
- Data Entry
- Positive Attitude
- Strategic Planning
- Customer Service
- Time Management
- Verbal Communication
- Dedicated Team Player
- Organizing and Categorizing
- Strong Problem Solver
- Office Management
- Appointment Scheduling
- Payroll Processing
- Staff Management
- Meticulous attention to detail
- Scheduling
- Complex Problem-Solving
- Documentation And Reporting
- Schedule Management
- Front Office Management
- Administrative Support
- Filing and data archiving
- File Maintenance
- Bookkeeping
- Event Planning
- Clerical Support
- Database Management
- Quickbooks
Timeline
Clerical Associate
JP Waste Management
01.2021 - 04.2024
Waitress Supervisor
The Hot Biscuit Diner
08.2012 - 01.2021
Bachelor of Arts - Teaching
Colby-Sawyer College