Nicole Kristensen
Ticonderoga,NY
Summary
Driven professional with a proven track record at JP Waste Management, enhancing operational efficiency through meticulous data entry and streamlined office processes. Expert in document management and fostering team productivity, I excel in strategic planning and customer service, significantly improving workplace functionality and client satisfaction.
Overview
12
12
years of professional experience
Work History
Clerical Associate
JP Waste Management
01.2021 - 04.2024
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and document management.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
Waitress Supervisor
The Hot Biscuit Diner
08.2012 - 01.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Education
Bachelor of Arts - Teaching
Colby-Sawyer College
New London, NH05.2000
Skills
- Report Preparation
- Document Management
- Expense Reporting
- Faxing Documents
- File Organization
- Office Administration
- Reception duties
- Microsoft Office
- Scheduling appointments
- Filing systems
- Scanning Documents
- Work Prioritization
- Task Delegation
- Typing Speed
- Mail Sorting
- Invoice Management
- Calendar Management
- Spreadsheet Management
- Proofreading
- Database Maintenance
- Meeting Coordination
- Travel Arrangements
- Budget Tracking
- Data Entry
- Positive Attitude
- Strategic Planning
- Customer Service
- Time Management
- Verbal Communication
- Dedicated Team Player
- Organizing and Categorizing
- Strong Problem Solver
- Office Management
- Appointment Scheduling
- Payroll Processing
- Staff Management
- Meticulous attention to detail
- Scheduling
- Complex Problem-Solving
- Documentation And Reporting
- Schedule Management
- Front Office Management
- Administrative Support
- Filing and data archiving
- File Maintenance
- Bookkeeping
- Event Planning
- Clerical Support
- Database Management
- Quickbooks
Timeline
Clerical Associate
JP Waste Management
01.2021 - 04.2024
Waitress Supervisor
The Hot Biscuit Diner
08.2012 - 01.2021
Bachelor of Arts - Teaching
Colby-Sawyer College
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