Nicole Kromer
Catasauqua
Summary
Motivated and hard-working candidate with over 10 years of customer service experience. Ready to take on the responsibilities to meet company goals in my next career.
Overview
13
13
years of professional experience
Work History
Beverage Server
Windcreek
01.2024 - Current
- Serving beverages in a positive and timely manner
- Dealing with multiple orders in a high paced environment
- Engaging with customers and making sure they are receiving the correct order
- Knowledge of cocktail recipes
- Compliance with PGCB-making sure all patrons are of age and drinking without exceeding limits
Assistant Clinic Manager
Coordinated Health
06.2016 - 03.2020
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Set up meetings between Doctors and legal teams when needed
- Filing of all legal and clinical information
- Collection of co-payments
- Helping and resolving billing questions patients may have
- Working with various EMR systems
Front Desk Support
East Stroudsburg University Of Pennsylvania
05.2015 - 05.2016
- Greeted guests at front desk and engaged while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
Bartender
Keystone Pub And Grille
03.2012 - 12.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Mail Support/ Insurance Renewal
Guardian
10.2011 - 03.2012
- Processed and organized incoming mail for distribution to appropriate departments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Data entry
- Received incoming mail and emails that needed to be manually put into computer systen
Education
Bachelor of Science - Business Administration
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Patient Flow
- Vendor Relations
- Corporate Compliance
- Administrative Leadership
- Scheduling
- Data entry
- Clinical Management
- Employee Training
Timeline
Beverage Server
Windcreek
01.2024 - Current
Assistant Clinic Manager
Coordinated Health
06.2016 - 03.2020
Front Desk Support
East Stroudsburg University Of Pennsylvania
05.2015 - 05.2016
Bartender
Keystone Pub And Grille
03.2012 - 12.2015
Mail Support/ Insurance Renewal
Guardian
10.2011 - 03.2012
Bachelor of Science - Business Administration
East Stroudsburg University of Pennsylvania
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