Nicole Kruse
Miami
Summary
Dynamic and reliable professional with a strong ability to connect with people and build lasting relationships. Known for punctuality, a positive attitude, and a strong work ethic, consistently delivering high-quality service in fast-paced environments. Adaptable and flexible, with the ability to handle various tasks while maintaining a calm and professional demeanor. Successfully adapted to various roles and responsibilities, demonstrating flexibility, and a willingness to take on new challenges. Built lasting relationships with clients through exceptional customer service and clear, effective communication.
Overview
6
6
years of professional experience
Work History
Beverage Cart Attendant
Emerald Hills Golf Course
Hollywood
01.2022 - 03.2025
- Implemented promotions and upselling techniques to maximize revenue.
- Kept accurate records of sales, inventory, and customer feedback for management review.
- Greeted guests with friendliness and professionalism.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Informed management about any issues related to equipment malfunctions or damaged merchandise.
- Cleaned and maintained the beverage cart on a daily basis.
- Provided quick and efficient service, minimizing wait times for customers.
Front of House Server
FlyFuel Food Co
Aventura
01.2020 - 05.2022
- Conducted regular inventories of supplies needed to ensure adequate stock levels were maintained.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Organized takeout orders for dine-in or pick-up customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared drinks for customers according to recipes or special orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
Receptionist
Shai Salon
Sunny Isles
03.2019 - 01.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL06-2025
Skills
- Customer service
- Sales techniques
- Time management
- Team collaboration
- Excellent customer service
- Efficient work habits
- Cleanliness and sanitation
- Customer engagement
- Reliability
- Teamwork
- Interpersonal communication
Timeline
Beverage Cart Attendant
Emerald Hills Golf Course
01.2022 - 03.2025
Front of House Server
FlyFuel Food Co
01.2020 - 05.2022
Receptionist
Shai Salon
03.2019 - 01.2021
Associate of Arts - Business
Broward College
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