Nicole Laborda
Wayne,NJ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
Service Advisor
Chrysler Jeep Dodge Ram Ford
Morristown, New Jersey
08.2023 - 07.2025
- Communicated service recommendations based on vehicle inspections and customer needs.
- Educated customers about vehicle maintenance and care options.
- Coordinated with technicians to ensure timely completion of services.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Participated in ongoing training activities related to automotive technology advancements.
Service Reception Supervisor/Rental Sales Agent/BDC Representative
Crestmont Toyota/Volkswagen
Pompton Plains, NJ
02.2021 - 07.2022
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Obtained and processed payments from clients for products and services.
- Managed schedules and calendar obligations for executives/employees.
- Prepared daily shift open/close reports and balanced cash register to accurately reflect transactions. Finalized documentation for contracts, purchase receipts, vehicle registrations/plates and dealer files.
- Oversaw maintenance, appearance and performance of company vehicles.
- Processed rentals and collected associated payments.
- Coordinated shuttle services by communicating with drivers.
- Prepared and submitted reports to supervisor.
Service Reception Manager
Rt 46 Nissan
Totowa, NJ
06.2016 - 08.2018
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Collaborated with customers to offer solutions to service needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Displayed strong telephone etiquette, effectively handling difficult calls. Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Monitored office supplies to replenish needed inventory before depletion.
Skills
- Microsoft Dynamics expertise
- scheduling and calendar management
- Office management software proficiency
- Adaptability and flexibility
- Strong work ethic
- Dispatching experience
- Critical thinking skills
- Team leadership
- Conflict resolution strategies
- Effective communication skills
Timeline
Service Advisor
Chrysler Jeep Dodge Ram Ford
08.2023 - 07.2025
Service Reception Supervisor/Rental Sales Agent/BDC Representative
Crestmont Toyota/Volkswagen
02.2021 - 07.2022
Service Reception Manager
Rt 46 Nissan
06.2016 - 08.2018
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