Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Lacarte

Lakeland,FL

Summary

Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

23
23
years of professional experience

Work History

Restaurant Manager

7-11 Convenience Store
Lakeland, FL
07.2001 - 07.2024
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Assisted with kitchen preparation during peak times as needed.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved conflicts among employees in an effective manner.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Established policies for cash handling procedures to maximize security measures.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Created new menu items based on customer feedback and industry trends.

Front End Manager

Lowes Home Improvment
Lakeland, FL
01.2019 - 07.2021
  • Developed and implemented strategies to improve customer experience.
  • Resolved technical issues related to the front end development process.
  • Coordinated with back-end developers to ensure proper functioning of front end applications.
  • Evaluated customer feedbacks and identified areas for improvement in product design.
  • Assisted senior management in decision making by providing insights into customer requirements.
  • Trained and managed a team of 5 front-end developers.
  • Managed release schedules and ensured timely delivery of projects.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Created and optimized employee schedules for shift coverage.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Reviewed employee performance and determined areas in need of improvement.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Evaluated financial reports and trend forecasts.
  • Welcomed large volume of guests and improved overall customer service.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Assistant Store Manager

Rite Aide Pharmacy
Baton Rouge, LA
12.2015 - 12.2018
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Maintained a safe working environment by enforcing safety regulations.
  • Provided training to new employees on company policies and procedures.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.

Hiring Manager

Walmart
Lakeland, FL
01.2011 - 12.2015
  • Monitored recruitment trends and identified recruiting sources to meet hiring goals.
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Maintained a database of potential candidates for future openings.
  • Created reports related to recruitment metrics such as time-to-fill, cost per hire.
  • Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
  • Conducted background checks and reference checks on potential hires.
  • Advised managers on best practices for interviewing techniques and selection criteria.
  • Attended career fairs, college events, industry conferences. to promote the organization's brand as an employer of choice.
  • Resolved employee queries regarding job descriptions or roles during hiring processes.
  • Organized orientation sessions for new employees to ensure smooth onboarding experience.
  • Cultivated and maintained relationships and ongoing communication with potential job candidates.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Conducted new hire orientations to provide company information and establish performance requirements.
  • Developed and managed recruitment process, sourcing candidates each year to fill key positions.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Helped with employee transfers and referrals.
  • Aligned HR policies with federal and local regulations.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Organized employee directories and updated individual contact information.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Developed employee orientation and training programs for new hires.
  • Assisted in employee recruitment, hiring and interview processes.
  • Reported on workplace health and safety compliance to superiors.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Handled employee discipline and termination to address policy infractions.

Education

High School Diploma -

Broadmoor Senior High School
Baton Rouge, LA
05-2002

Skills

  • Staff Management
  • Customer Engagement
  • Recruitment
  • Restaurant operations management
  • Operations Management
  • Menu development
  • Schedule Coordination
  • Proven sales record
  • Full service restaurant background
  • Performance Improvement
  • Complaint resolution
  • Supply Chain Management
  • Brand standards promotion
  • Stable work history
  • Customer service best practices
  • Employee recruitment expertise
  • Staff Scheduling
  • Team Management
  • Conflict resolution techniques
  • Food Service Background
  • Customer-Oriented
  • Shift Management
  • Labor and food cost control
  • Organization and prioritization
  • Employee Retention
  • Regulatory Compliance
  • Promotions planning
  • Supervisory skills

Timeline

Front End Manager

Lowes Home Improvment
01.2019 - 07.2021

Assistant Store Manager

Rite Aide Pharmacy
12.2015 - 12.2018

Hiring Manager

Walmart
01.2011 - 12.2015

Restaurant Manager

7-11 Convenience Store
07.2001 - 07.2024

High School Diploma -

Broadmoor Senior High School

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Nicole Lacarte