Nicole Lackey
Summary
Knowledgeable and dedicated professional with 10 + years customer service experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success while maintaining a high level of integrity and confidentiality.
Overview
6
6
years of professional experience
Work History
Managing Owner/Operator
Penn Station Subs
09.2021 - 01.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
08.2017 - 09.2020
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Maintained accurate patient charts and medical records.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Supported interdisciplinary team collaboration by sharing relevant patient information with physicians, nurses, and dietitians for comprehensive care planning.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
Education
Medical Billing And Coding
Chattanooga State Community College
Chattanooga, TN10.2024
Skills
- Marketing Strategies
- Office Management
- Microsoft Office proficiency
- Medical terminology knowledge
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Critical Thinking
- Customer Service
- Collaborative Team Player
Timeline
Managing Owner/Operator
Penn Station Subs
09.2021 - 01.2024
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
08.2017 - 09.2020
Medical Billing And Coding
Chattanooga State Community College
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