NICOLE LADANNE
Mandeville,LA
Summary
Seasoned Clinical Application Specialist with over 20 years of experience in implementing and supporting healthcare technology applications. Trained medical staff on system usage, enhancing daily operational integration. Identified potential issues and delivered effective solutions, driving operational efficiency through innovative application strategies.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Clinical Appication Specialist
Johnson And Johnson Surgical Vision
Irvine, California
02.2022 - Current
- Demonstrated expertise in adapting devices, contributing to improved patient outcomes through effective training practices.
- Partnered with the sales team to provide education and support for customers using the Laser Cataract and Refractive laser suites.
- Collaborated with colleagues to strengthen team dynamics and build strong business relationships with healthcare partners and within the organization.
- Trained surgeons and staff on surgical vision products and operating room workflows.
- Conducted product demonstrations for Johnson & Johnson Surgical Vision systems and accessories.
- Provided in-room clinical support during cataract and refractive surgery cases.
- Troubleshot equipment setup issues and coordinated service follow-up with technical teams.
- Collaborated with sales, marketing, and clinical teams on customer support activities.
Ophthalmic Technician/Surgical Coordinator
Ochsner Medical Center
New Orleans, LA
10.2012 - 02.2022
- Scheduled multi-procedural practice including refractive cataract surgery, LASIK, ICL, Collagen Crosslinking, and Corneal Transplants as a surgical coordinator.
- Served as IOL Counselor, facilitating communication between physician and patient to support informed surgical decisions.
- Operated and assisted in all Laser Assisted Cataract Surgery cases, certified in LenSx and Catalyst technologies.
- ORA Administrator inputted surgical cases and analyzed data.
- Provided support in clinic by performing full work-up examinations with diagnostic testing including Biometry, Topography, OCT, Refractometry, Visual Fields, and Keratometry.
- Trained new hires on company procedures and policies.
- Led team of technicians in fast-paced clinical environment, ensuring efficient workflow and patient care.
Ophthalmic Technician
Surgical Eye Associates
Covington, LA
08.2006 - 09.2012
- Executed clinical and diagnostic tests, including visual fields, OCT, fundus photos, lensometry, and refractometry, to support accurate patient diagnosis.
- Conducted full workup examinations and gathered complete medical histories with visual acuities and contact lens fittings.
- Supported minor office procedures, ensuring patient comfort and procedural efficiency.
- Assisted healthcare providers by accurately documenting patient interactions and clinical notes.
Ophthalmic Technician
EyeMD Caregroup
Kenner, LA
11.2003 - 08.2006
- Conducted comprehensive examinations and diagnostic tests, including visual acuities, medical histories, and OCT, to support accurate patient assessments.
- Assisted in various office procedures, including Intravitreal injections, Chalazion excisions, and laser treatments, enhancing patient care.
- Captured detailed patient information to support efficient clinical workflows in Multi-Specialty Ophthalmology Clinic.
Education
High School Diploma -
Slidell High School
Slidell, LASkills
- Medical device training
- Surgical procedure support
- Territory management
- Collaborative troubleshooter
- Budget management
- Time management
- Instructional communication
- Stakeholder engagement
- Relationship building
- Team collaboration
- Conflict resolution
- Knowledge transfer
- Continuous improvement mindset
Certification
Certified Ophthalmic Assistant since 2006
Timeline
Clinical Appication Specialist
Johnson And Johnson Surgical Vision
02.2022 - Current
Ophthalmic Technician/Surgical Coordinator
Ochsner Medical Center
10.2012 - 02.2022
Ophthalmic Technician
Surgical Eye Associates
08.2006 - 09.2012
Ophthalmic Technician
EyeMD Caregroup
11.2003 - 08.2006
High School Diploma -
Slidell High School