Nicole Lafond
Manchester,NH
Summary
With a proven track record at Maple Leaf Healthcare Center, I excel in delivering empathetic patient care and fostering strong family relationships. My expertise spans from vital signs monitoring to dementia care, underpinned by a strong foundation in teamwork and problem-solving. Achievements include significantly enhancing patient satisfaction and safety through meticulous attention to detail and adherence to hygiene protocols.
Overview
17
17
years of professional experience
Work History
Licensed Nursing Assistant
Maple Leaf Healthcare Center
Manchester, NH
01.2024 - Current
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Licensed Nursing Assistant
IntelyCare
Quincy, MA
10.2023 - 05.2024
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
Licensed Nursing Assistant
Heaven Sent Home Care LLC
Nashua, NH
09.2019 - 11.2021
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Housekeeper
Fairview Healthcare Center
Hudson, NH
03.2019 - 01.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Kitchen Staff Member
Bonfire
Manchester, NH
02.2018 - 01.2019
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Shift Leader
Dunkin' Donuts
Manchester, NH
07.2015 - 10.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
School Bus Driver
Easter Seals
Manchester, NH
08.2008 - 01.2013
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
GED - General Studies
West High School
Manchester, NH06.2006
Skills
- Bathing assistance
- Patient care
- Basic life support
- Vital signs monitoring
- Dressing assistance
- Feeding assistance
- Toileting assistance
- Hygiene assistance
- Vitals documentation
- Willingness to learn
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Ambulation assistance
- Mobility assistance
- Privacy and confidentiality
- Safety management
- Supply restocking
- Nursing support
- Ambulation
- Patient and family communication
- Vital signs
- Direct patient care
- Empathy and compassionate care
- CPR certification
- HIPAA compliance
- CNA certification
- Recording vital signs
- Activities of daily living ADL support
- Dementia care
- Catheter care
- Personal hygiene assistance
- Bedside manner
- Patient positioning
- CPR certified
- Oral hygiene
Timeline
Licensed Nursing Assistant
Maple Leaf Healthcare Center
01.2024 - Current
Licensed Nursing Assistant
IntelyCare
10.2023 - 05.2024
Licensed Nursing Assistant
Heaven Sent Home Care LLC
09.2019 - 11.2021
Housekeeper
Fairview Healthcare Center
03.2019 - 01.2020
Kitchen Staff Member
Bonfire
02.2018 - 01.2019
Shift Leader
Dunkin' Donuts
07.2015 - 10.2015
School Bus Driver
Easter Seals
08.2008 - 01.2013
GED - General Studies
West High School