Nicole Lafontaine
PALM DESERT,CA
Summary
Adept Medical Technologist utilizes laboratory testing expertise to diagnose and assess conditions. Accurately identifies test results and formulates informed treatment suggestions. Seasoned operator of sophisticated laboratory equipment verifies optimal patient care. Scientific Medical Technologist with [Number] years of training and experience in laboratory environments that optimize patient safety with minimal medical or health care errors. Demonstrated to perform laboratory tests and procedures to assist physicians in diagnosing, monitoring, treating and preventing disease. Consistently employs methodical approaches to analyze results, establish procedures and use computers and specialized instruments for accurate and precise testing.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Technologist/ /Behavioral Health Technician
Solution Point Behavioral Health
11.2023 - 02.2024
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
- Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
- Ensured accurate diagnoses with thorough quality control procedures and diligent recordkeeping.
- Streamlined lab operations by implementing effective inventory management systems and reducing waste of supplies.
- Collaborated with interdisciplinary healthcare teams to provide timely and accurate data for patient treatment plans.
- Maintained strict adherence to safety protocols, minimizing the risk of infection or contamination in the laboratory environment.
- Assisted in the training and mentorship of new Medical Technologists, fostering a positive learning environment for skill development.
- Contributed to ongoing process improvement initiatives by participating in departmental meetings and sharing insights on best practices.
- Increased efficiency by troubleshooting equipment malfunctions and performing routine maintenance tasks as needed.
- Upheld regulatory compliance by adhering to all relevant laws, guidelines, policies, and procedures related to medical laboratory practice.
- Facilitated smooth transitions during technology upgrades by assisting with validation studies, user training, and documentation updates.
- Optimized workflow within the laboratory through thoughtful organization of workspaces and efficient allocation of resources.
- Promoted a culture of continuous learning among colleagues by staying current on industry trends, advancements in diagnostic testing methods, and emerging pathogens.
- Enhanced patient satisfaction by providing compassionate care when interacting with patients during specimen collection processes.
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Ensured timely reporting of critical results to healthcare providers, allowing for swift interventions in life-threatening situations.
- Continuously sought opportunities for professional growth through participation in conferences, workshops, and relevant continuing education courses.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Analyzed laboratory findings to check accuracy of results.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
- Input medical tests and clinical results data into computer using [Software] for storage and retrieval.
- Conducted chemical analysis of body fluids to determine presence of normal and abnormal components.
- Participated in evaluation of new laboratory techniques, products and instruments.
- Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
- Developed and implemented quality assurance programs to maintain accuracy of results.
- Collected and reviewed patient medical histories to accurately interpret test results.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Enforced quality control protocols to maintain accuracy of test results.
- Operated highly specialized laboratory equipment to process specimens.
- Identified and troubleshot technical issues related to laboratory procedures.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Prepared reports to document laboratory results and findings.
- Conducted chemical analysis of blood, urine or spinal fluid to determine presence of normal or abnormal components.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily [Type] reports to management.
- Taught clients how to complete basic household chores and prepare food.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Administered medications to relieve symptoms and monitor effects on clients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Provided therapeutic activities to assist with patient development.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted with medication administration and counting and pouring medications.
- Administered patient medications and tracked dosages.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Behavior Technician/Medical Technical Translator
Bella Monte Recovery Center
08.2022 - 11.2023
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Held and organized PAWS groups, etc. Also noted on every group.
Office Manager/ Body Piercing
Tattoo Fever
02.1996 - 08.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Performed body piercing and helped cliental design there tattoo.
Painting Contractor/Cleaning Crew Member
Nevaila Painting And Maintenance
01.2013 - 04.2022
- Enhanced client satisfaction by delivering high-quality painting services on time and within budget.
- Increased team efficiency by implementing streamlined project management strategies for painting projects.
- Reduced callbacks and rework by consistently applying industry best practices in surface preparation and paint application.
- Maintained a safe work environment with proper handling of tools, equipment, and materials, resulting in zero workplace accidents.
- Developed lasting relationships with clients through exceptional communication and responsiveness, leading to repeat business opportunities.
- Managed project timelines effectively to ensure timely completion without compromising quality or safety standards.
- Collaborated with other contractors to coordinate schedules, ensuring seamless workflow during multi-trade projects.
Independent Vehicle Contractor
DataScan Technologies
05.2006 - 12.2009
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Enhanced team productivity by providing ongoing training and support to junior staff members.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Identified areas for cost reduction, leading to significant savings without compromising quality.
- Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
Office Manager
Dracut Drywall & Plastering And Trik Custom Sleds
02.2005 - 09.2006
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Organized appointments and payroll.
Customer Service Representative
MB Wellington Studio
02.2004 - 08.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Was also a custom paint mixer
Education
High School Diploma -
Pelham High School Pelham, NH 030376
Pelham06.1999
Skills
- Quality Control
- Specimen Analysis
Certification
- MT - Medical Technologist
- Behavioral Technician
Timeline
Medical Technologist/ /Behavioral Health Technician
Solution Point Behavioral Health
11.2023 - 02.2024
Behavior Technician/Medical Technical Translator
Bella Monte Recovery Center
08.2022 - 11.2023
Painting Contractor/Cleaning Crew Member
Nevaila Painting And Maintenance
01.2013 - 04.2022
Independent Vehicle Contractor
DataScan Technologies
05.2006 - 12.2009
Office Manager
Dracut Drywall & Plastering And Trik Custom Sleds
02.2005 - 09.2006
Customer Service Representative
MB Wellington Studio
02.2004 - 08.2005
Office Manager/ Body Piercing
Tattoo Fever
02.1996 - 08.2022
High School Diploma -
Pelham High School Pelham, NH 030376
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