Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Nicole Lahey

Ponte Vedra,FL

Summary

Accomplished leader with a robust background in pest control and operational improvements. Recognized for enhancing team performance and fostering strong client relationships, ready to contribute expertise to achieve organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

CEO

Harper Pest Control Corp.
New York, New York
12.2012 - 05.2025
  • Directed sales initiatives like bids to capture market opportunities efficiently.
  • Managed HR functions to ensure compliance with industry standards and cultivate positive workplace culture.
  • Conducted extensive pest control services, providing effective solutions for commercial and residential clients.
  • Streamlined back office operations to enhance efficiency and support organizational goals.
  • Maintained multiple licenses in categories such as food processing, wildlife, structural and rodent etc.

Volunteer FireFighter and EMT

Hewlett Fire Department
Hewlett, NY
02.2005 - 03.2015
  • Responded to emergency calls for fire and rescue operations.
  • Conducted fire safety inspections in community buildings and homes.
  • Operated firefighting equipment during training and real incidents.
  • Participated in community outreach programs to promote fire safety.
  • Assisted in maintaining and repairing firefighting apparatus and gear.
  • Provided first aid and medical assistance at emergency scenes.
  • Interacted professionally with victims, witnesses and other personnel associated with an incident.
  • Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.

Office Manager

Black Widow Termite and Pest Control
New York, New York
02.2006 - 12.2012
  • Managed daily office operations and scheduling for pest control services.
  • Coordinated communication between technicians and clients for service updates.
  • Assisted with billing and invoicing processes using accounting software most notably Pest Pac.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, and prepared bids.

Education

Bachelor of Arts - Biology

Wesleyan University
Middletown, CT
05-2009

Skills

  • Pest control expertise
  • Operational efficiency
  • Strategic planning
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Project management
  • Inspirational leadership
  • Crisis management
  • Professionalism
  • Problem-solving aptitude

Affiliations

  • Cooking, Puzzles, family

Certification

  • Licensing in NY: commercial applicator, structural and rodent, wildlife, food processing.

References

References available upon request.

Timeline

CEO

Harper Pest Control Corp.
12.2012 - 05.2025

Office Manager

Black Widow Termite and Pest Control
02.2006 - 12.2012

Volunteer FireFighter and EMT

Hewlett Fire Department
02.2005 - 03.2015

Bachelor of Arts - Biology

Wesleyan University

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