Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Lamberti

Staten Island,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Concierge

Sunrise Senior Living
05.2023 - Current
  • Assist residents and guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maximize resident and guest satisfaction by promptly addressing concerns and resolving issues.
  • Greet guests upon arrival by providing warm welcome.
  • Create welcoming and comfortable environment for guests.
  • Schedule and confirm restaurant reservations for guests.
  • Assist with luggage handling, valet services and concierge services.
  • Respond to resident and guest inquiries to maximize guest satisfaction
  • Manage check-in and check-out procedures for guests.

Receptionist

Victory Podiatry Associates
02.2022 - Current
  • Adhere to strict HIPAA guidelines to protect patient privacy.
  • Coordinate patient scheduling, check-in, check-out and payments for billing.
  • Answer phone calls and messages for 2 physician medical facility, scheduling appointments and handling patient inquiries.
  • Confirm appointments, communicate with clients and update client records.
  • Maintain current and accurate medical records for patients.
  • Help patients complete necessary medical forms and documentation.
  • Check patient insurance, demographic and health history to keep information current.
  • Organize paperwork such as charts and reports for office and patient needs.
  • Support office staff and operational requirements with administrative tasks.
  • Prepare patient X-rays.
  • Monitor supply inventory.
  • Schedule, reschedule and cancel appointments for patients.
  • Pull charts and prepare for doctor assessment.
  • Restock each medical room with adequate supply of medications and supplies in preparation for patients.
  • Assist patients to examination room to prepare for doctor visit.
  • Obtain pre-authorization from insurance companies ahead of medical services.
  • Review and send medical records to other physicians upon request.

Keyholder

The Paper Store
09.2021 - 01.2023
  • Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Trained and mentored new employees.
  • Processed cash, credit and debit payments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers complete purchases and join rewards program.
  • Prepared merchandise for sales floor by pricing and tagging.
  • Volunteered for extra shifts during peak hours and other busy periods to alleviate staffing shortages.
  • Established perfect attendance and on-time record.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Sales Lead

Loft Outlet
04.2017 - 07.2020
  • Greeted and assisted customers on sales floor.
  • Helped customers with their purchases and collected feedback.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Monitored entire operations of sales floor.
  • Executed new merchandise with visual displays to promote and maintain visually appealing environment.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Managed all online orders to be shipped to customers.
  • Counted cash and tallied registers.
  • Made bank deposits.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Reported sales data to upper management for review.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Executive Assistant

Carpenter Moore Insurance Services/NASDAQ
02.2005 - 11.2009
  • Managed administrative functions including, typing, filing, telephone operation and complex calender management.
  • Organized international and domestic travel arrangements for up to five staff members, including all transportation and hotel stays.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Assisted senior management by conducting research, preparing statistical reports and handling information requests.
  • Scheduled appointments and handled calendars for senior management.
  • Managed accounts payable and receivable.
  • Created expense reports, budgets and filing systems for management team.
  • Handled all incoming calls.
  • Responded to emails and other correspondence to facilitate communication and enhance business process.

Education

Associates Degree In Business - Human Resources Management

American InterContinental University
Schaumburg, IL
2007

Secretarial Program - Business

Grace Institute
New York, NY
1996

High School Diploma - undefined

Saint John Villa Academy
Staten Island, NY
1992

Skills

  • Office administration
  • Travel planning
  • Typing skills
  • Expense tracking
  • Filing and data archiving
  • Verbal and written communication
  • Point of sale operation
  • Inventory management
  • Customer/Client relations
  • Time management
  • Organization
  • MS Office
  • Cash handling

Timeline

Concierge

Sunrise Senior Living
05.2023 - Current

Receptionist

Victory Podiatry Associates
02.2022 - Current

Keyholder

The Paper Store
09.2021 - 01.2023

Sales Lead

Loft Outlet
04.2017 - 07.2020

Executive Assistant

Carpenter Moore Insurance Services/NASDAQ
02.2005 - 11.2009

Associates Degree In Business - Human Resources Management

American InterContinental University

Secretarial Program - Business

Grace Institute

High School Diploma - undefined

Saint John Villa Academy

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