Nicole Lamoreaux

As the first point of contact for our valued customers, my responsibilities encompass a wide range of tasks aimed at ensuring seamless operations and exceptional customer service. Included in my responsibilities are:

• Warmly greet and assist clients, and manage appointment scheduling via phone, email, and in-person interactions.
• Communicate effectively with clients, staff, and management to provide exceptional service and effective operations.
• Efficiently handle transaction processing, including cash, credit cards, refund processing, and issuing accurate receipts.
• Maintain accurate client records and schedules, as well as coordinate with staff, for smooth salon day to day operations.
• Ensure cleanliness and tidiness of the salon, including cleaning and assisting with opening and closing procedures.
• Utilize strong organizational skills to manage multiple tasks and coordinate appointments efficiently.
• Demonstrate professionalism and calmness under pressure to ensure consistent customer satisfaction.
• Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.