Nicole Lancaster
Brownwood,TX
Summary
Experienced in effective oral and written communication, with strong interpersonal skills. Excels both individually and as part of a team. Possesses over 10 years of customer service experience, resulting in a deep understanding of working with the public. Proficient in various computer software, including Microsoft Office, Meditech, Dentrix, Dentalsoft, and others. Adept at utilizing technology to streamline processes effectively. Demonstrates excellent phone etiquette and meticulous attention to detail, consistently delivering high-quality work. Known for punctuality and organizational skills. Thrives in fast-paced environments while remaining engaged and productive.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
10.2022 - 01.2023
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Maintained store cleanliness
Receptionist / File Clerk
Magnolia Med Spa and Critical Care
11.2017 - 01.2018
- Receptionist at critical care side of the medical facility
- I was the first person the patients had contact with and was responsible for checking in new and existing patients, updating and verifying all insurance and personal information, answering a multi-line phone, scheduling appointments for both our doctor and nurse practitioner, making and filling all new and existing charts, checking out patients and taking payments, and faxing authorized prescription refills
Administrative/Executive Assistant
Recovery Unplugged
02.2016 - 05.2016
- Executive Assistant to the Director of Operations, in charge of setting up new substance abuse treatment center based out of Ft
- Lauderdale Florida
- Setting up new: business accounts, new billing, business software, communicating with the corporate office concerning business updates and training, scheduling appointments, answering multi-line phone, invoicing, accounts receivable accounts payable, mail distribution, preparing all contract and documentation needed for insurance, clients and all other documentation requested, Maintained all vendor relationships, New hire records and paperwork, accounts payable and receivable, general office duties
Medical Claims Specialist
Intellec Techs, Inc
12.2015 - 02.2016
- I Worked through Intellec Techs who is a subcontractor who hires employees for the Veterans Hospital in Austin Texas
- I was hired for a six month contract position which could lead to full time hire
- I was hired as a medical claims specialist for the V.A hospital
- I was responsible for paying auditing and settling V.A
- Claims through the veterans Choice program
- I was also in charge of communicating with other facilities physicians and other health providers to insure that the billing and charges were entered into the system correctly, for us to be able to settle the claim
- Worked with various software and multi-line phones, data entry, high volume customer service, general office duties
Front Office Assistant I
Austin Psychotherapy Associates
09.2015 - 11.2015
- Answer multi-line phone, schedule appointments for the psychiatrist and other clinicians within the office Obtained pre-authorization for medication through contact with the patient's insurance carrier Coordinate authorized prescription medication with pharmacy by fax or phone at Clinicians' request, coordinate time-sensitive release of controlled substance prescriptions between the patient and therapist Filed and organized patient charts, Used various medical and word processing software, Insurance authorization for patient services, receive payments from patients, make payment arrangements and follow-up with insurance carriers to ensure prompt payment for services, compose letters for patients at therapists' request for patients Requiring verification of services received, reconciliation of funds received and distribution to relevant clinician for individual payments
- Familiarization with and strict adherence to guidelines regarding client rights and Privacy
Licensed Chemical Dependency Intern
Investments Inc. Counseling Center
05.2013 - 10.2013
- Counseled clients individually and in group sessions to assist in overcoming dependencies, adjusting to life, or making changes Developed client treatment plans based on research, clinical experience, and client histories
- Conducted chemical dependency program orientation sessions Coordinated counseling efforts with mental health professionals or other health professionals such as doctors, nurses, or social workers Reviewed and evaluated clients' progress in relation to measurable goals described in treatment and care plans Planned and/or implemented follow-up or aftercare programs for clients to be discharged from the treatment program Attended training sessions to increase knowledge and skills Modified treatment plans to comply with changes in client status
- Provided clients or family members with information about addiction issues and about available services or programs, making appropriate referrals when necessary
Education
Bachelor's - Professional counseling with emphasis in addiction
Grand Canyon University
Phoenix, AZ01.2015
Associate's degree - Chemical Dependency counselor
Texas State Technical C
Brownwood, TX04.2012
Skills
- Proficient in Multi-Line Systems
- Managing Customer Engagements
- Payroll Management Management
- Accurate Time Tracking
- Accurate Employee Documentation
- Filing
- New hire paperwork
- 10-key
- Fax
- Copier
- Scanner
- General office equipment
- Computer software
- Facilitating individual and group sessions
- Insurance billing
- ICD-9 coding
- Scheduling
- Payments
- Dental assisting
- IM injections
- Medical and dental front office
- Medical and dental software experience
- Microsoft Office
- Outlook
- Quickbooks
- Ameritech
- Denorex
- Dental Soft
- Mac
- PC
- Typing
- Data Entry
- Filing
- Microsoft Excel
- Office Management Experience
- Presentation Design Expertise
- Experienced with Dentrix
- Emergency Care Proficiency
- Medical Imaging Proficiency
- Insurance Claim Validation
- Invoice Processing
- Patient Appointment Coordination
- Office Management
- ICD-10
- Infection Control Training
- Medical Coding
- Medical Records
- Phone Etiquette
- CPT Coding
- Nursing
- Anatomy Knowledge
- Laboratory Experience
- Chairside Assisting
- Medical Terminology
- ICD-9
- Cerner
- Microsoft Word
- HIPAA
- Medical Office Experience
- Accounting
- Communication skills
- Customer service
- Administrative experience
- Human resources
- Teaching
- Succession planning
- Management
- Performance management
- Addiction Counseling
- Social Work
- Employee Orientation
- Employment & labor law
- Basic math
- Computer skills
- Mechanical knowledge
- Payroll
- Interviewing
- Google Suite
- Recruiting
- Typing
- Microsoft Outlook
- Budgeting
- Restaurant experience
- Hotel experience
- Teamwork and collaboration
- Multitasking and organization
- Time management
Certification
- Licensed Chemical Dependency Counselor Intern, 07/01/12, 07/31/17
- Clinical Social Worker Counseling Certification
Additional Information
Good communicator not just orally but written as well., Fast learner and self-starter., Punctual and organized person., Prefer to stay busy while working.
Personal Information
- Willing To Relocate: Brownwood, TX
- Authorized To Work: US for any employer
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Crew Member
McDonald's
10.2022 - 01.2023
Receptionist / File Clerk
Magnolia Med Spa and Critical Care
11.2017 - 01.2018
Administrative/Executive Assistant
Recovery Unplugged
02.2016 - 05.2016
Medical Claims Specialist
Intellec Techs, Inc
12.2015 - 02.2016
Front Office Assistant I
Austin Psychotherapy Associates
09.2015 - 11.2015
Licensed Chemical Dependency Intern
Investments Inc. Counseling Center
05.2013 - 10.2013
Bachelor's - Professional counseling with emphasis in addiction
Grand Canyon University
Associate's degree - Chemical Dependency counselor
Texas State Technical C
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