Nicole (Lanier) Bales
Milton,FL
Summary
Patient Account Representative with 9 years of clerical experience in handling wide variety of customer service and medical billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices, confirming bank deposits and transactions, applying payments to patient accounts.
Overview
9
9
years of professional experience
Work History
Patient Account Representative
University Of South Alabama Healthcare System
03.2021 - 09.2023
- Electronically submitted bills according to compliance guidelines.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Posted payments and processed refunds.
- Worked with customer to create debt repayment plan based on current financial condition.
- Responded to patient, family and external payer inquiries.
- Reconciled statements with patient records.
Patient Account Representative
Ascension Sacred Heart Medical Group
06.2014 - 03.2021
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Responded to patient, family and external payer inquiries.
- Reconciled statements with patient records.
- Electronically submitted bills according to compliance guidelines.
- Processed patient check-ins and check-outs following procedures for fast turnover.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Maintained accurate records of customer accounts, payments and payment plans.
- Utilized computer programs to create invoices, letters and other documents.
- Prepared reports detailing billing actions, flags and other key information.
Education
Pensacola State College
Pensacola, FLPalo Alto College
San Antonio, TXMonterey Peninsula College
Monterey, CAUniversity of Alaska Fairbanks
Fairbanks, AKPalm Beach State College
Boca Raton, FLUniversity of Central Florida
Orlando, FLBroward College
Fort Lauderdale, FLSkills
- Account Resolutions
- Payment Processing
- Verbal and Written Communication
- Administrative Support
- HIPAA Understanding and Confidentiality
- Microsoft Office
REFIT Instructor
I have taught REFIT, a group fitness class, at multiple churches in the Pensacola area for the past 10 years. Classes have had between 20-150 participants. Each class consists of family friendly music and moves of all genres, including Contemporary Christian. Format is designed to be easy to follow, for all ages and fitness levels. Each class is used as a church ministry/outreach program and is open to the public, donations only. Donations are tithed 10% to each venue and whatever is left goes to paying my monthly instructor fees, music subscription and gas costs. Classes end with what is referred to as "HeartWork" which includes a devotional and/or community activity as well as group prayer.
Timeline
Patient Account Representative
University Of South Alabama Healthcare System
03.2021 - 09.2023
Patient Account Representative
Ascension Sacred Heart Medical Group
06.2014 - 03.2021
Pensacola State College
Palo Alto College
Monterey Peninsula College
University of Alaska Fairbanks
Palm Beach State College
University of Central Florida
Broward College
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