Nicole Lannert
Waukesha
Summary
Dedicated Customer Service representative motivated to maintain customer satisfaction and contribute to the company’s overall success. Proven ability to rapport with customers and exceed sales quotas. Reliable and driven with strong time management skills and superior communication skills.
Overview
20
20
years of professional experience
Work History
Aftermarket Parts and Service Sales Representative
Federal Manufacturing
04.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Service Manager
Hatz Diesel of North America
05.2019 - 03.2024
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Detailed oriented with the ability to multitask.
- Worked on trade shows, and set up service meeting for our worldwide company.
- Streamlined support ticket system, reducing response times significantly.
- Ensured accurate inventory management through effective purchasing procedures and vendor relations practices.
- Developed purchasing strategies based on company needs and industry trends, improving overall performance.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Created and reviewed invoices to confirm accuracy.
Midwest Industries Inc
01.2005 - 05.2019
- Provided excellent customer service to clients by actively listening, completing service requests, and exercising conflict resolution skills when necessary.
- Typed memos, correspondence, reports and other documentation including follow-up letters to our dealer and wholesale network to ensure their questions were addressed and to assure them of support.
- Conducted bookkeeping, purchasing, accounting, inventory control, and clerical/administrative functions.
- Programmed back-end and front-end of current website.
- Maintained and updated the filing of Bills, bill payments, inventory and incoming and outgoing mail.
- Processed accounts receivable and assisted in accounts payable.
Education
WCTC
Waukesha, WISkills
- Service-oriented
- Conflict resolution expert
- Energetic work attitude
- Self-starter with the willingness to learn=
- Customer needs assessment
- Strategic planning
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
Timeline
Aftermarket Parts and Service Sales Representative
Federal Manufacturing
04.2024 - Current
Customer Service Manager
Hatz Diesel of North America
05.2019 - 03.2024
Midwest Industries Inc
01.2005 - 05.2019
WCTC
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