Nicole Lappe
Shenorock,NY
Summary
Hardworking and passionate individual with strong interpersonal skills eager to secure CASAC-T position. Ready to help team achieve company goals and patients to find wellness in recovery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
New York Bariatric Group
Cortlandt Manor, NY
11.2020 - Current
- Assisted patients in filling out check-in and payment paperwork while managing a minimum of 40 calls per day
- All administrative office, pre-screenings for procedure eligibility, scheduling, and call directory
Certified Recovery Peer Advocate
Innovative Health Systems
White Plains, NY
03.2020 - 11.2020
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated referrals and direct support for clients with mental health conditions.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Milieu Counselor
Arms Acres
Carmel, NY
09.2017 - 09.2019
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Helped patients to deal with realities of dual diagnoses and develop coping skills.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
Education
Bachelor of Science - Liberal Arts/Human Services
Westchester Community College
Valhalla, NYCertifications - CASAC/ Recovery Coach/ Peer Advocacy
NCADD Westchester
White Plains, NY08.2017
Skills
- Building Rapport and Credibility
- Resolving Problems
- Patient Interviewing Skills
- Crisis Intervention and De-Escalation
- Excellent Patient Care
- High attention to detail
- Team building and great collaboration skills with other treatment providers
Certification
- CASAC-T granted October 2022
Timeline
Patient Service Representative
New York Bariatric Group
11.2020 - Current
Certified Recovery Peer Advocate
Innovative Health Systems
03.2020 - 11.2020
Milieu Counselor
Arms Acres
09.2017 - 09.2019
Bachelor of Science - Liberal Arts/Human Services
Westchester Community College
Certifications - CASAC/ Recovery Coach/ Peer Advocacy
NCADD Westchester
- CASAC-T granted October 2022
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