Nicole Laraway

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers according to expected customer demands.

• Helped to promote the business, build clientele, and maintain a strong social media presence across multiple social media platforms

• Cultivated strong relationships with repeat customers, engaged in friendly conversation, memorized customer names and drink orders, handled escalated customer concerns with speed and knowledgeable support- all to achieve optimal satisfaction//promote and maintain a long-term & loyal customer base.

• Developed unique events, booked live entertainment and organized special promotions to drive up sales.

• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions// Closed out cash register and prepared cashier report at close of business.

• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Adhered to state laws regarding alcoholic beverage services and customer regulations// Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Maintained impeccably clean, attractive and well-stocked bar area.

• Served high customer volumes during special events, nights, and weekends.

• Recruited and trained new bartenders and barbacks to help maintain talented team & maximized customer service

• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

• Weekly inventorying & stocking beverage stock and bar supplies, avoiding expensive rush orders.

• Developed new signature cocktails to support bar marketing brand and increase profits// followed strict recipes and drink measurements to minimize product used// upsold menu items to customers, driving up per sale revenues

• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

• Verified drinking age requirements of customers by carefully reviewing photo identification.

• Kept bar presentable//sparkly clean and well-stocked to meet customer needs.