Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Nicole Larsen

Nicole Larsen

Customer Focused Service
Whitesboro,TX

Summary

Committed, hardworking, and always looking to improve-to advance with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer focused service.

Overview

10
10
years of professional experience

Work History

Front End Associate

Tractor Supply Company
Gainesville , TX
06.2022 - Current
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Approached every question or concern with calm and level-headed approach.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions, items of the month and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Lifted up to 50-70 pounds at once and used forklift to move heavier loads.
  • Conducted inventory counts by adding each item in stock and documenting in hand held scanners.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Maintained effective team member communication.
  • Helped customers locate desired items and transfer oversized items to vehicles.

Assistant Manager

Family Dollar
Whitesboro, TX
- 01.2005

Assistant Manager

Dollar General
Whitesboro, TX
05.2022 - 06.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw computer database and physical filing systems.
  • Performed pricing and estimates based on customer needs and requirements.

Cashier/Shift Manager/Relief Team Member

Racetrac Petroleum, Daytona Beach
Ormond Beach, Florida
01.2018 - 01.2020


  • Manage shifts when shift managers called out
  • Shift manager responsibilities figure 8's every hour and log what needs to be done, safety store check, direct crew to their shift responsibilities
  • Was put on the Relief Team for Racetrac
  • Petroleum company appointed by the district manager
  • Which entails when a team member from any Racetrac store with-in Volusia County Racetrac Corporate district calls out, I am the person on call to replace that employee or shift manager.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Participated in cross-functional team-building activities.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Kept machines and surrounding areas maintained and clean.
  • Carried out instructions furnished in verbal or written format.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.

Cashier

Speedway Petroleum
Port Orange, Florida
01.2014 - 01.2015
  • Receiving and preparing change from and to guests, cigarette count, Lotto count, lotto
  • Stocking, lotto inventory, check delivered lotto into systems, checking in vendors, putting store truck orders in, Stocking merchandise on shelves, logging waste for expired products into system, Preparing food for guests, sweeping, mopping, filling teas and coffees, detail cleaning, maintain clean stocked bathrooms for guests, dating food, front facing products (Fi-Fo), detail all glass in store, clean and detail pumps, change inside trash, outside trash, lot sweep, fill coffee beans, dumps coffee grinds, clean all filters in store, detail coffee and soft drink area, break down kitchen, stock all Products for next day use, fill condiments and utensils, fill and stock coolers, thaw pull food for next day.

Cashier

Cumberland Farms
Port Orange, Florida
01.2013 - 01.2014
  • Receiving and preparing change from and to guests, cigarette count, Lotto ticket sales count, lotto inventory and stocking lotto scratch off tickets, safe count, checking vendors in, putting store truck orders in, stocking merchandise on shelves, logging waste for expired
  • Products into system, preparing food for guests, sweeping, mopping, filling teas and coffees, detail cleaning, maintain clean stocked bathrooms for guests, dating food, front facing products (Fi Fo), clean and detail pumps, change inside trash, outside trash, lot sweep, fill coffee beans, dump coffee grinds, clean all filters in store, detail coffee and soft drink area, break down kitchen at end of day, stock all products for next day use, fill condiments and utensils, Stock and organize coolers, thaw pull for next day.

Promotional Model, Promoter

Access World Talent
Dallas, TX
07.2009 - 12.2009


  • HowsAboutABeer.com Website contestant and promo model
  • Engaged customers with friendly demeanor and extensive product knowledge.
  • Poured samples and demonstrated various features.
  • Worked at trade shows, customer locations or on marketing shoots.
  • Applied makeup in accordance with clothing style.
  • Rehearsed cat walks and special choreography in preparation for fashion exhibits.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Restaurant Waitress

Rise & Dine Restaurant
Addison, TX
07.2009 - 09.2009
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Chili's Of Mandarin
Jacksonville, FL
01.2007 - 07.2009
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared specialty desserts for customers for special occasions.

Bar Waitress

Ker's WingHouse Of Jacksonville And Ker’s WingHouse Of
Altamonte Springs, Florida
01.2003 - 01.2005
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
  • Performed opening and closing duties within bar area according to schedule.
  • Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
  • Handled complaints and questions relating to drinks or food promptly.
  • Assisted other bar staff with seating and taking orders when backed-up or unavailable.
  • Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Anticipated guest needs and provided proactive service.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

waitress

Hooters of Daytona Beach and Hooters of Altamonte Springs
01.2002 - 01.2003

Small Business Owner

Done Right Housekeeping
, Florida
01.1998 - 01.2002
  • 1-386-777-3918, owner of a very small cleaning business
  • Responsibilities
  • Management and Operator which included payroll, schedule, product orders, detail clean, condos and homes in an efficient and timely manner, laundry: wash, dry, fold
  • Deep detail cleaning
  • Prepare Proposals for bids to obtain contracts through companies

Education

General Education - General Studies

New Smyrna Beach High School
New Smyrna Beach, FL

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Multitasking Abilities
  • Written Communication
  • Planning and Coordination
  • Organization and Time Management
  • Attention to Detail

Timeline

Front End Associate

Tractor Supply Company
06.2022 - Current

Assistant Manager

Dollar General
05.2022 - 06.2022

Cashier/Shift Manager/Relief Team Member

Racetrac Petroleum, Daytona Beach
01.2018 - 01.2020

Cashier

Speedway Petroleum
01.2014 - 01.2015

Cashier

Cumberland Farms
01.2013 - 01.2014

Promotional Model, Promoter

Access World Talent
07.2009 - 12.2009

Restaurant Waitress

Rise & Dine Restaurant
07.2009 - 09.2009

Waitress

Chili's Of Mandarin
01.2007 - 07.2009

Bar Waitress

Ker's WingHouse Of Jacksonville And Ker’s WingHouse Of
01.2003 - 01.2005

waitress

Hooters of Daytona Beach and Hooters of Altamonte Springs
01.2002 - 01.2003

Small Business Owner

Done Right Housekeeping
01.1998 - 01.2002

Assistant Manager

Family Dollar
- 01.2005

General Education - General Studies

New Smyrna Beach High School

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