Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Larsen

Grand Rapids,Michigan

Summary

Proficient Business Support Specialist offering many years of industry experience and seeking a dynamic position in a fast-paced environment. Adept at organizing and managing documents, applications, and files. Positive and upbeat with good communication skills and an analytical mindset. Experienced professional proficient in accounting and administrative needs of businesses. Efficiency-driven, highly accurate, and well-organized with open and clear communication style and self-motivated approach. Dedicated to team success and solving problems with minimal oversight. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Business Support Specialist

Meritage Hospitality Group
Grand Rapids, Michigan
05.2024 - Current
  • Maintain master restaurant database, Contact Sheets, and back of house software with restaurant and alignment changes.
  • Support and resolve BOH issues as part of operations administrative support team.
  • Assist operations in training staff to get the most out of BOH, including producing user guides for staff to reference.
  • Participate in projects relating to restaurant systems.
  • Produce reports for sharing with operational and departmental leaders when necessary.
  • Own, execute and maintain all operating licenses set up, annual renewals and tracking for all Wendy’s restaurant locations in BOH database.
  • Liaison and support for the field daily and for ad hoc requests or projects such as but not limited to technology roll outs, IA activity, risk audits, HR updates and RTI processes.
  • Support customer comments, requests, or complaints received at corporate office via phone, email or website and communicates actions needing to be taken with the field.
  • Support restaurant operations and RSC Wendy’s vendor account management - set up, maintenance and field support.
  • Support updates for alignment changes including vendor set up, reporting changes and account credentials for all levels of the field organization.
  • Support the ordering process through vendors for specific system wide programs or projects.

Senior Operations Support Specialist (Wendy’s)

Meritage Hospitality Group Inc
Grand Rapids, Michigan
01.2021 - 05.2024
  • Implemented strategies for reducing costs associated with operations maintenance activities.
  • Assisted in the development of new processes to improve operational efficiency.
  • Supported back-office system updates that support inventory processes, which link to the field, including month-end inventory and daily product linking.
  • Project Management - lead between the ops field and Wendy's.
  • Licensing and Permitting renewals for all Meritage store locations, 380+ locations (Wendy's, Stan Taco's, Morning Belle, Blue Porch).
  • New Store Openings - owned the bi-weekly meetings and coordinated among all different departments in our RSC to make sure all tasks are completed, in order, for the store to open.
  • Owns system updates for alignment changes, BOH software, and vendor set up, reporting changes, and account credentials.
  • Identified opportunities for process optimization and implemented changes accordingly.

District Manager in Training (Wendy's)

Meritage Hospitality Group Inc
Grand Rapids, Michigan
04.2019 - 08.2019
  • Developed district plans to meet sales goals and objectives.
  • Conducted orientation and training sessions for new employees.
  • Evaluated staff performance and provided feedback on areas of improvement.
  • Expertise in operations systems, excellent rapport with management, and various departments within Meritage. Developing all levels of management.
  • Develops managers and team trainers within and outside the company, recruits talent.
  • Making budget, and profiting over SOBP, Reading P and L statements

Education

BBA - Marketing Management And Research

Davenport University
Grand Rapids, MI
05-2007

Skills

  • Training experience
  • Troubleshooting skills
  • Customer Relations
  • Operations and Project Management
  • Organized and Detailed Oriented
  • Problem Solving
  • Critical Thinking
  • Analytical Approach
  • Data Entry and Multitasking
  • Microsoft Applications

Accomplishments

Titan Award December-2020

The Meritage Titan Award is an award that celebrates the great achievement and reputation of our employees. A Titan in our business is an individual who has consistently demonstrated their commitment to the business over a number of years by giving back, being actively engaged, and making a significant positive impact to results and our culture.

This individual has risen to the call to support and strengthen our business and the teams that they serve. The Titan Award was created to celebrate exceptional and distinguished leadership in our teams. Their impact has been felt by so many and their examples inspire us to do more and be better.

Timeline

Business Support Specialist

Meritage Hospitality Group
05.2024 - Current

Senior Operations Support Specialist (Wendy’s)

Meritage Hospitality Group Inc
01.2021 - 05.2024

District Manager in Training (Wendy's)

Meritage Hospitality Group Inc
04.2019 - 08.2019

BBA - Marketing Management And Research

Davenport University

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Nicole Larsen