NICOLE LARSEN
Elkhorn
Summary
Knowledgeable General Sales Manger with solid background in managing retail operations, driving customer satisfaction, and optimizing store performance. Successfully led teams to enhance service quality and store profitability. Demonstrated leadership and problem-solving skills, ensuring smooth daily operations and effective inventory management.
Experienced with retail management, emphasizing team leadership, and operational efficiency. Utilizes effective strategies to enhance customer satisfaction and drive store profitability. Track record of implementing training programs and fostering positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General Store
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Lead Sales Associate
Dollar General Store
11.2023 - 07.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Delivered excellent customer service for new and repeat customers.
Lead Sales Key Holder
The Dollar Tree
12.2020 - 11.2022
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
Certified Nursing Assistant, In Home Caregiver
Matt Hughes
12.2017 - 12.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Lead Sales Associate
Toys"R"Us
06.2012 - 11.2017
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Education
High School Diploma -
IQ Academy
Waukesha05-2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
- Team leadership
- Store opening and closing
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- POS systems
- Operations management
- Leadership development
- Policies and procedures
- Store displays
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Strategic thinker
- Sales professional
- Team development
- Bank deposit procedures
- Flexible schedule
- Vendor management
- Delegating work
- Employee terminations
- Report generation
- Team building
- Verbal and written communication
Certification
Operator License
Timeline
Store Manager
Dollar General Store
07.2024 - Current
Lead Sales Associate
Dollar General Store
11.2023 - 07.2024
Lead Sales Key Holder
The Dollar Tree
12.2020 - 11.2022
Certified Nursing Assistant, In Home Caregiver
Matt Hughes
12.2017 - 12.2020
Lead Sales Associate
Toys"R"Us
06.2012 - 11.2017
High School Diploma -
IQ Academy
Similar Profiles
Ashlee TooleAshlee Toole
Sales Associate at Dollar General StoreSales Associate at Dollar General Store
Beulah DillonBeulah Dillon
Key Holder at Dollar General StoreKey Holder at Dollar General Store
Mathew CobbMathew Cobb
Assistant Manager at Dollar General StoreAssistant Manager at Dollar General Store
Joyvette PellerJoyvette Peller
Cashier at Dollar General StoreCashier at Dollar General Store
Tori HoltTori Holt
Team Lead at Goodwill IndustriesTeam Lead at Goodwill Industries