Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Nicole Larson

Marine on St. Croix,MN

Summary

Looking for an opportunity to utilize leadership skills, education and knowledge, 19 years of customer service, 14 years of administrative work, and 11 years working with titles, registrations, permitting, and state requirements. My objective is to obtain a position that is fast paced, challenging, and requires use of analytical and organizational skills. I would like to work for a company with advancement opportunities, possibly another leader role. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Would enjoy bringing all of this and much more to your organization.

Overview

6
6
years of professional experience

Work History

Permit & Engineering Supervisor

Universal Services, Inc
05.2021 - Current
  • USI is a Telecommunication Construction company that provides site surveys, private locating, drilling, and aerial construction for placement of Coax and Fiber
  • Review engineering prints, survey plans, blue prints, and/or construction prints to determine which permits were needed. Update USI system as well as Comcast system, make payments as needed, and keep track of all the permits that were submitted and received
  • Processing City and County Annual Registrations
  • Collecting or requesting COI's and Bonds.
  • Mentored 2 engineers, 2 permit coordinators, and 3 utility pole inspectors facilitating their professional growth and skills development.
  • Streamlined workflow processes for improved productivity and reduced project completion times.
  • Collaborated with multiple cross-functional teams to identify and resolve complex engineering or permit challenges.
  • Established effective communication channels between departments, fostering better collaboration and understanding of project requirements.
  • Implemented continuous improvement initiatives, identifying areas of inefficiency and developing solutions to address them.
  • Conducted regular performance reviews for team members, identifying strengths and areas for improvement to guide their ongoing professional development.
  • Actively participated in recruitment efforts, interviewing candidates and making hiring recommendations based on technical skills and cultural fit within the department.
  • Increased overall department efficiency through strategic planning, effective resource management, and close monitoring of project progress.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Streamlined permit processes by coordinating with multiple departments and agencies.
  • Managed 10-12 permit application submissions a day, resulting in faster approval times for clients.
  • Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
  • Resolved permitting issues promptly, minimizing delays for construction projects.
  • Maintained up-to-date knowledge of regulatory changes.
  • Provided exceptional customer service throughout the permitting process, fostering client satisfaction and repeat business.
  • Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
  • Expedited permit approvals by effectively communicating project details to relevant authorities.
  • Conducted thorough due diligence on client projects, identifying potential permitting challenges early in the process.
  • Collaborated with other team members to develop strategies for overcoming permitting obstacles.
  • Kept clients informed on permit status updates throughout the entire process, providing transparency.
  • Supported continuous improvement initiatives within the department by sharing best practices and lessons learned from past experiences.
  • Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across the team.
  • Evaluated current processes regularly for optimization opportunities that improved overall efficiency.
  • Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Performed routine data entry or document management.

Permit Coordinator

Mi-Tech Services
04.2019 - 05.2021
  • Permit Coordinator working with multiple departments, Managers, and their teams
  • Review designs, submit Right of Way permit applications and/or Utility Permits; Applications within the Cities, Counties, State, rail Roads, and Highway Department within the State of Minnesota, Wisconsin, Tennessee, and Arkansas, and submitting any type of payments needed for the use of the approved permits
  • Correspond with the municipality of when work is completed and/or any questions the municipality may have regarding the proposed work and or the location of work
  • Current clients consist of; MasTec, MCImetro Access d/b/a Verizon, Zayo, ComLink, & Michels Power
  • Track all permits that are submitted, received, and approved using Excel spreadsheets
  • Participate in various meetings throughout the week
  • Drafting and learning Auto CAD.

Client Experience Specialist

Davey Tree Expert Company
07.2018 - 04.2019
  • As a Client Experience Coordinator my responsibilities were to work with residential, commercial, City, County, and state via phone, email, or in person to set up new clients, scheduling with Arborist, taking payments, and answer any questions regarding invoicing
  • Helped the Collection department by reaching out to clients who have pass due invoices during the slow season
  • Complete all arborist licensing applications for 56 cities, as well as maintained renewals and following city guidelines for business licensing.
  • Maintain all supplies within the office.
  • Enhanced client satisfaction by addressing concerns promptly.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Implemented effective communication strategies to keep clients informed during service processes and/or time frame.
  • Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose.
  • Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
  • Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Responded proactively and positively to rapid change.

Title Specialist

Midwest Recreational Clearinghouse d/b/a CrankyApe
11.2017 - 07.2018
  • Customer Care Representative/Title Specialist
  • Communicated with customers and clients in person, over the phone, and emails
  • Main responsibilities include answering incoming calls, transferring calls, answer questions regarding bill of sales and/or invoices, take payments with cash or credit cards, or wire transfers, answering title questions, resolving title issues, explain website and/or fees
  • In addition to assisting customers, I explain state by state taxes, revising invoices, reviewing tax forms/dealer license, completing title transfers in Minnesota and out of state, helping buyers or sellers with title issues, registering units to new owners, mailing out plates and receipts, and coming up with the numbers due for registration and titling using MnLARS.
  • Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
  • Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
  • Streamlined workflow processes for increased productivity through effective team collaboration and organization.
  • Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
  • Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
  • Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
  • Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
  • Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Organized and prepared title documents to transfer ownership of property.
  • Entered title and vehicle information into database.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Communicated with customers to resolve common title issues.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Handled cash and credit card payments accurately.
  • Contacted MN Motor Vehicle Department to determine status of pending title.

Education

Regency Beauty Institute
01.2008

Woodbury Sr. High School
01.2007

Skills

  • Organizational/Time management
  • Detail Oriented
  • Microsoft Office such as Teams, SharePoint, Outlook, Word, Excel, Power Point
  • CRM/SAP proficient
  • Problem Solving/Conflict Management
  • Multitasking
  • Specialized Title Requirements in over 15 states
  • Data Entry
  • Billing, Invoicing, Accounts Receivable and Payable
  • Right of Way/Utility Permitting
  • Cad 3D-Mapping
  • Verbal and Written Communication
  • Leadership
  • Recruiting
  • Engineering Design
  • Team Leadership
  • Conflict Resolution
  • Performance Evaluation
  • Decision Making
  • Process Improvement
  • Cross-functional Collaboration
  • Quality Control
  • Engineering Documentation

Accomplishments

    -With Universal Services, within the first 90 days, I managed to clean up the large backlog, follow up on old permit submittals that were submitted by a third party engineering firm, helped create an engineering department, created a new process for the permitting and engineering departments, created new reports and trackers, and was able to keep up with the new jobs that came in requiring permits and engineering prints.

    -First 6 months, alone, I had submitted 799 permits, as well as helped the CAD Designer with land bases and importing locates from GSOC in Auto CAD 3D Mapping.

    -Promoted to Permit and Engineering Supervisor with Universal Services, Inc. The promotion allowed me to utilize my problem-solving skills, monitor, manage, coach, mentor, develop and train my entire team.

Personal Information

Authorized to work in the US for any employer

References

Available upon request

Timeline

Permit & Engineering Supervisor

Universal Services, Inc
05.2021 - Current

Permit Coordinator

Mi-Tech Services
04.2019 - 05.2021

Client Experience Specialist

Davey Tree Expert Company
07.2018 - 04.2019

Title Specialist

Midwest Recreational Clearinghouse d/b/a CrankyApe
11.2017 - 07.2018

Regency Beauty Institute

Woodbury Sr. High School

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