Summary
Overview
Work History
Skills
Languages
Timeline
Generic

NICOLE LASSO

Stuart,FL

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

20
20
years of professional experience

Work History

Back Room Coordinator/ Key Carrier

TJ Maxx, TJX Companies
11.2018 - Current
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Open/Close store as manager on duty.
  • Customer service/Cashier.
  • Take in truck deliveries and break down pallets.
  • Sort and process merchandise.

Secretary/Book Keeper

C & M Lasso Landscape
04.2004 - 09.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Created and updated records and files to maintain document compliance.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Recordkeeping
  • Presenting Ideas and Plans
  • Phone and Email Etiquette
  • Coaching and Mentoring
  • Handling Complaints
  • Staff Training
  • Customer Service Management
  • Employee Supervision

Languages

English/Spanish
Native or Bilingual

Timeline

Back Room Coordinator/ Key Carrier

TJ Maxx, TJX Companies
11.2018 - Current

Secretary/Book Keeper

C & M Lasso Landscape
04.2004 - 09.2021

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NICOLE LASSO