Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Nicole La Torre

Coral Springs,FL

Summary

Accomplished Hostess Manager at Coral Springs Diner, renowned for elevating customer satisfaction and loyalty through expert conflict resolution and empathy. Skilled in reservation management and critical thinking, I excel in high-pressure environments, significantly improving service processes. My collaborative approach and dedication to food safety compliance have consistently enhanced team performance and dining experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2025
2025
years of professional experience

Work History

Hostess Manager

Coral Springs Diner


  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Millennium Health
05.2024 - 10.2024


  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Coral Glades HighSchool
Coral Springs, FL
06.2023

Skills

  • Reservation Management
  • Employee Scheduling
  • Brand representation
  • Food Safety Compliance
  • Hygiene standards
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Training and Onboarding
  • Calm and Pleasant Demeanor
  • Performance Improvement
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Problem Resolution
  • Call center experience

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Millennium Health
05.2024 - 10.2024

Hostess Manager

Coral Springs Diner

High School Diploma -

Coral Glades HighSchool
Nicole La Torre