Nicole Lawrence
Wyandanch,NY
Summary
Equipped with a solid commitment to providing high-quality support to the management for consistent growth and development of human resources of diverse companies. Demonstrate success in developing and executing training to optimize employee capabilities.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
09.2023 - Current
- Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities.
- Researches for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken.
- Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
- Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities,and encourages voluntary compliance with tax laws.
Lead Operations Assistant
Reliance Communications ( Orbic OEM)
02.2022 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns through Zendesk and Xact Escalations.
- Completed accurate order entry and data verification in SAP system.
- Used SOE, SAP, and IMS to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Store Manager
Dennys Childrenswear
06.2020 - 02.2022
- Approved regular payroll submissions for employees in ADP systems.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Manager
Tumi
05.2019 - 03.2020
- Actively recruits and networks to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.
- Monitors and assists the Store Manager with the training and development for store associates.
- Assists the Store Manager with managing the store schedule and tracking the time and attendance in Kronos for each associate on the store team.
- Ensures each client receives outstanding client service; greets and acknowledges every client and develops new client relationships to increase sales and build brand loyalty.
- Attains monthly sales goal and delivers increases in other KPI goals (conversion, UPT and DPT).
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Associate Manager
Z Gallerie
12.2017 - 05.2019
- Effectively managed payroll and timekeeping using Ulti-Pro Software, including completion of new hire paperwork and terminations for all staff members.
- Updated employee files with new details such as changes in address or salary levels.
- Oversaw training and onboarding process for all newly hired employees within Operations Department.
- Quickly identified in store & online problem, along listening and caring for customer situations while finding a solution that satisfy all involved parties.
- Ensure staff is aware of new product from online and in store, while teaming with visual team to comply product is displayed up to company/store standards to increase sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Executive Assistant
City Of Atlanta
10.2016 - 07.2017
- Managed and organized HR files, records, correspondence, chart and reports for the Compliance Team.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Assisted staff with routine HR related questions, served as the first point of contact for employees.
- Coordinate domestic travel arrangements for Compliance Officer.
- Ensure transcriptions, invoices, and fiscal reports were done by completion date.
- Managed supply orders for staff and food orders for meetings.
- Handled incoming and outbound calls, along with setting up meeting in conference rooms and scheduling Compliance interviews.
Education
Business Administration (Online)
Georgia State University
Atlanta, GA06.2023
Diploma -
Woodland High School
2009
Skills
- Payroll
- Compliance Knowledge
- Program Optimization
- Data Analysis
- POS Terminal Operations
- Budget Control
- Employee Motivation
- SAP
- ADP
- IMS/SOE Systems
- Kronos, HRIS, HRMS
- Sterling
- Hiring and Onboarding
- Smartsheet (Reports)
- Zendesk
Timeline
Contact Representative
Internal Revenue Service, IRS
09.2023 - Current
Lead Operations Assistant
Reliance Communications ( Orbic OEM)
02.2022 - 09.2023
Store Manager
Dennys Childrenswear
06.2020 - 02.2022
Assistant Manager
Tumi
05.2019 - 03.2020
Associate Manager
Z Gallerie
12.2017 - 05.2019
Executive Assistant
City Of Atlanta
10.2016 - 07.2017
Business Administration (Online)
Georgia State University
Diploma -
Woodland High School
Similar Profiles
Cindy RobertsCindy Roberts
Management Analyst at Internal Revenue Service, IRSManagement Analyst at Internal Revenue Service, IRS
Alesha RuffinAlesha Ruffin
Customer Service Representative at Internal Revenue Service, IRSCustomer Service Representative at Internal Revenue Service, IRS
Alexa AlvarezAlexa Alvarez
Customer Service Representative at Internal Revenue Service, IRSCustomer Service Representative at Internal Revenue Service, IRS
Coyanna MixonCoyanna Mixon
Bankruptcy Specialist at Internal Revenue Service, IRSBankruptcy Specialist at Internal Revenue Service, IRS
James BostonJames Boston
Detention Officer at Lexington CountyDetention Officer at Lexington County