Nicole Lay
Omaha,NE
Summary
Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
Papillion, NE
10.2024 - Current
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness of dining area and table settings.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional customer service in fast-paced dining environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Office Assistant
Omaha Glass Pro
Omaha, NE
07.2023 - 10.2024
- Handled incoming calls and responded to customer inquiries promptly.
- Prepared and processed invoices using office management software.
- Collaborated with vendors to ensure timely delivery of materials and services.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
FOH Manager
Baratta's Steakhouse
Carroll , IA
04.2019 - 07.2023
- Trained and supervised staff on customer service standards and procedures.
- Oversaw cleanliness and organization of dining areas and service stations.
- Developed schedules to ensure adequate staffing for peak service hours.
- Collaborated with kitchen staff to ensure smooth communication during service.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Processed payments from customers using various payment methods.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Organized on-site setup and breakdown of catering event.
- Provided excellent customer service to enhance guest experience.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Coordinated dining room setup for special events and peak hours.
- Organized special events such as promotional activities, holiday parties.
Marketing Manager
Harley Davidson of Carroll
Carroll, IA
03.2021 - 03.2022
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Collaborated with sales team to align marketing efforts with business goals.
- Created promotional materials for dealership events and special offers.
- Coordinated community outreach programs to foster local relationships and brand loyalty.
- Maintained relationships with key customers through regular communication.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Collaborated with internal teams on product launches and advertising strategies.
- Managed social media accounts and campaigns.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Managed social media accounts associated with company's events portfolio.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Coordinated plans and specific event needs with internal personnel.
- Coordinated promotional events to drive customer traffic and build community relationships.
Education
Associate of Arts - Marketing Management
North Dakota State College of Science
Wahpeton, NDBachelor of Arts - English Education
Minnesota State University
Moorhead, MNSkills
- Point of sale systems
- Payment processing
- Order accuracy
- Alcohol regulation compliance
- Dining area maintenance
- Exceptional customer service
- Team collaboration
- Problem solving
- Time management
- Positive and professional
- Food safety
- Suggestive selling
- Event coordination
- Team leadership
- Self motivation
- Guest relations
- Effective communication
- Attention to detail
Timeline
Server
Olive Garden
10.2024 - Current
Office Assistant
Omaha Glass Pro
07.2023 - 10.2024
Marketing Manager
Harley Davidson of Carroll
03.2021 - 03.2022
FOH Manager
Baratta's Steakhouse
04.2019 - 07.2023
Associate of Arts - Marketing Management
North Dakota State College of Science
Bachelor of Arts - English Education
Minnesota State University
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