Nicole Leavitt
Lewiston
Summary
Dynamic professional with a proven track record at the Lewiston Public Library, enhancing patron satisfaction and streamlining operations. Expert in organization and customer service, I significantly contributed to project completions and service improvements. Skilled in data entry and interpersonal communication, my approach boosts efficiency and fosters positive customer experiences.
Overview
12
12
years of professional experience
Work History
Library Assistant
Lewiston Public Library
04.2023 - Current
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Checked out and checked in materials to support patron circulation needs.
Founder and Director
Art By Nicole Ann
11.2022 - Current
- Created organization's mission and vision statements.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and monitored promotional approaches to increase sales and profit levels.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Created custom drawings and paintings using fine oils and acrylics on high quality canvas.
- Ordered and maintained adequate supply of materials, supplies and equipment.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
Temporary Staff Support
Geiger
10.2015 - 01.2016
- Completed 30-week extensive national website proofreading project in under 12 weeks.
- Imported product descriptions, specs, and pricing information onto website.
- Conferred with team members to accomplish timely updates.
- Performed various research tasks to give insight into potential new visual marketing approaches.
Customer Service Representative
TD Bank
10.2012 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for services and company information.
- Recommended accounts to customers, thoroughly explaining details.
- Diffused potentially escalated calls.
- Lifted debit card holds and placed travel notations on accounts.
- Filed debit card/ACH disputes and fraudulent claims.
- Exceeded monthly metrics for compliance measures.
Education
High School Diploma -
Edward Little High School
Auburn, Maine05.2012
Skills
- Data Entry
- Organization and Time Management
- Customer Service Skills
- Interpersonal Communication
- Problem-Solving
- Critical and Creative Thinking
- Attention to Detail
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Additional Milestones
- Earned: Remote Pilot License through the FAA
- Relevant Coursework: Content Marketing, SEO Fundamentals, Web Design, Social Media Marketing, and Newsletter Content Creation
Websites
Accomplishments
Successfully completed 5 years of homeschooling with a custom, accelerated, and advanced curriculum as the sole teacher.
Hobbies
Possesses an extremely strong passion for painting/creating art and strives to continuously improve skills and learn new techniques.
Enjoyed 10+ year softball career developing exceptional communication skills while becoming a multi-faceted team player.
Timeline
Library Assistant
Lewiston Public Library
04.2023 - Current
Founder and Director
Art By Nicole Ann
11.2022 - Current
Temporary Staff Support
Geiger
10.2015 - 01.2016
Customer Service Representative
TD Bank
10.2012 - 11.2013
High School Diploma -
Edward Little High School
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