Nicole LeBeau

Supports and coaches inflight crewmembers, provides effective performance management and ongoing constructive formal and informal feedback.

Directs and guides inflight crewmember through operational issues, while coordinating efforts between other departments.

Develops and implements corrective action plans based on crewmember performance, as well as necessary separation decisions.

Strategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.

Respond to inflight safety and medical emergencies.

Inform and educate customers on any unforeseen circumstances.

Extensive knowledge of inflight manuals and CBA.

Provide outstanding service and hospitality.

Supported the inception stages of an enhanced inflight crewmember leadership program across all fleet type (project paused due to Covid).

Designed, monitored, and optimized programs that drive performance excellence amongst field leaders and frontline.

Developed, managed, and revised content of the inflight service manual and public address guides.

Developed and mantained close working relationship with marketing and brand leadership with goals focused on the collaborative development and launch of products designed to enhance the jetblue experience and generate revenue.

Took a lead role in the end-to end development and implementaion of in-aisle cart service.

executed 30, 60, and 90-day post-launch reviews for various projects.

Organized and executed various onboard product and service testing.

Created, validated and implemented service delivery changes.

Assisted in checklist content developmentand onboard service evaluation program, including calibration of onboard evaluators.

Collaborated with JetBlue University to ensure service training content is current and to standard.

Consultant for the development of A220 galleys/cabin.

Created monthly product and service communications for inflight crewmembers and leaders.

Partnered with JetBlue University to redesign service training for new hires.

Organized and executed logistics and script writing for various video filming sessions.

Partnered with the inflight values committtee members on numerous crewmember facing projects.

Hired and onboarded quality employees to maximize performance in customer service and daily tasks.

Motivated employees to exceed sales goals each quarter, consistently achieved monthly and yearly sales goals.

Managed overall image of the store; oversaw all store operational issues.

Balanced monthly store budget, ordered 90% of store product directly from various vendors.