Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Nicole Lebel

Customer Service
Ansonia,CT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Preschool Teacher

KinderCare Learning Centers
Milford, CT
07.2022 - Current
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Assisted and supervised 10 children through entire school day.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Promoted sensory development by providing access to different textures.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Helped new preschool children get used to classes by giving one-on-one support.

Head Toddler Teacher

Kiddie Care Learning Center
Ansonia, CT
02.2022 - 06.2022
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted sensory development by providing access to different textures.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.

Manager/Waitress/Bartender

Lasse's Restaurant
Milford, CT
06.1997 - 03.2020
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Receptionist Assistant

Century 21
Bridgeport, CT
01.2002 - 04.2013
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Greeted numerous visitors, vendors and interview candidates.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Education

High School Diploma -

Joseph A. Foran High School
Milford, CT
06.2001

Skills

  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Answering Customer Questions
  • Customer Service and Assistance
  • Credit Card Payment Processing
  • Microsoft Exchange
  • Inbound and Outbound Calling
  • Solving Customer Concerns
  • Microsoft PowerPoint
  • Patient and Empathetic
  • Document and Records Management
  • Administrative and Office Support
  • Directing Calls
  • Critical Thinking
  • Call Volume and Quality Metrics
  • Establishing and Maintaining Customer Relationships
  • Sales and Upselling
  • Billing Adjustments and Refunds
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail

Timeline

Preschool Teacher

KinderCare Learning Centers
07.2022 - Current

Head Toddler Teacher

Kiddie Care Learning Center
02.2022 - 06.2022

Receptionist Assistant

Century 21
01.2002 - 04.2013

Manager/Waitress/Bartender

Lasse's Restaurant
06.1997 - 03.2020

High School Diploma -

Joseph A. Foran High School

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