Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nicole Lecardo

Nicole Lecardo

Terryville,CT

Summary

Expert with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.

Overview

17
17
years of professional experience

Work History

Sales Support Associate

Lumen Technologies
New York, NY
09.2020 - 02.2024
  • Provided product information and price quotations to customers.
  • Processed orders, upgrades/downgrades, sales tickets, Capital Approval Requests, Offer Management Requests, Deal Support Requests, Teaming Requests, etc...
  • Developed strong relationships with existing customers through regular follow-up emails.
  • Generated weekly reports detailing sales performance metrics for management review.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.

Traditional Care Director

Benchmark Senior Living
Shelton, CT
08.2018 - 09.2020
  • Served as a liaison between staff, families, physicians, community resources and other stakeholders involved in resident care.
  • Established systems for tracking outcomes of resident care plans and monitoring effectiveness of interventions.
  • Facilitated communication among health professionals, family members and other caregivers to ensure continuity of care across settings.
  • Evaluated staffing levels on an ongoing basis to ensure adequate coverage for all shifts within the department.
  • Assisted in hiring new employees by conducting interviews and orienting new staff members on organizational structure, policies and procedures and job duties.

Lead Administrative Assistant

Benchmark Senior Living
Shelton, CT
02.2014 - 09.2018
  • Provided administrative support to senior management staff.
  • Organized and maintained filing systems, both electronic and paper based.
  • Coordinated travel arrangements for residents.
  • Scheduled and coordinated meetings, conferences, and other events.
  • Performed basic bookkeeping duties such as invoicing customers or reconciling accounts payable records.
  • Processed incoming mail by sorting items into designated categories for further distribution or action.
  • Greeted visitors in a professional manner providing them with assistance when needed.

Program Specialist

Knowledge Learning Corporation
Shelton, CT
05.2007 - 02.2014
  • Developed and implemented program plans to ensure achievement of goals.
  • Coordinated resources for program implementation, including personnel and materials.
  • Participated in team-building exercises that fostered collaboration among staff members working on the project.
  • Conducted research on relevant topics related to the program's mission and age appropriation.

Education

High School Diploma -

Jonathan Law High School
Milford, CT
06-2003

Skills

  • Strong Organization
  • Inventory Control
  • Appointment Setting
  • Customer Order Management
  • Microsoft Office Expertise
  • Salesforce Software
  • Team Leadership
  • Positive Customer Engagement
  • Client Relationship Building

Timeline

Sales Support Associate

Lumen Technologies
09.2020 - 02.2024

Traditional Care Director

Benchmark Senior Living
08.2018 - 09.2020

Lead Administrative Assistant

Benchmark Senior Living
02.2014 - 09.2018

Program Specialist

Knowledge Learning Corporation
05.2007 - 02.2014

High School Diploma -

Jonathan Law High School

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Nicole Lecardo