Nicole LeCompte
Coos Bay,OR
Summary
Dynamic professional with extensive experience in customer service and property management, notably at Bank of America. Proven ability to enhance tenant satisfaction and resolve conflicts with empathy. Skilled in data entry and relationship building, consistently improving operational efficiency and fostering community engagement. Committed to maintaining high standards of safety and service excellence.
Overview
2026
2026
years of professional experience
Work History
Flagger
Road Safe
Fresno, CA
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Managed work zones using large signs and hand signals to direct traffic.
- Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
- Improved traffic safety by effectively directing and controlling vehicular flow at construction sites.
Bartender
Mckees Pub
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Property Manager
All Star
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Customer Service Representative
Bank of America
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Bar Manager
Ewells
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Resident Relations Coordinator Coordinator
Manco Abbott
- Educated residents about community policies and procedures, fostering a culture of mutual respect and understanding between neighbors.
- Conducted regular property inspections to identify potential issues or areas for improvement, reporting findings back to management for timely action.
- Provided exceptional customer service to prospective residents throughout the leasing process, resulting in increased occupancy rates.
- Monitored online reviews and testimonials from current or former residents, addressing any negative feedback proactively to improve overall reputation management strategies.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Entered data, generated reports, and produced tracking documents.
Bartender/server
Applebee's Grill + Bar
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Mckees Pub
Bandon, OR
06.2024 - Current
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Humboldt Club
North Bend, OR
11.2023 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
General Studies
Fresno City College
Fresno, CASkills
- Safety policies and measures
- Quick decision making
- Public safety awareness
- Written and verbal communication
- Administrative duties
- Call center experience
- Relationship building
- Problem resolution
- Data entry
- Critical thinking
- Active listening
- Customer service
- Follow-up skills
- Prioritization
- Recordkeeping strengths
- Account management
Timeline
Bartender
Mckees Pub
06.2024 - Current
Bartender
Humboldt Club
11.2023 - Current
Flagger
Road Safe
Bartender
Mckees Pub
Property Manager
All Star
Customer Service Representative
Bank of America
Bar Manager
Ewells
Resident Relations Coordinator Coordinator
Manco Abbott
Bartender/server
Applebee's Grill + Bar
General Studies
Fresno City College