Nicole Ledford
Jonesville,SC
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, billing, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Kickin Kids
08.2024 - Current
- Engage with parents and families to build positive relationships for children to thrive.
- Analyze enrollment data to identify trends, optimize staffing levels, and inform future program development.
- Maintain accurate records of child attendance, medical information, and emergency contacts.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintain a clean aging report by diligently following up on overdue accounts and negotiating mutually beneficial payment arrangements where necessary.
Office Manager
Spartanburg Martial Arts
11.2020 - 08.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
Sales Associate
Smith and James
05.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Store Manager
Maurices
04.2017 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Dorman High School
01-2015
Skills
- Office management
- Customer service
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Account reconciliation
- Inventory control
- Employee supervision
Timeline
Office Manager
Kickin Kids
08.2024 - Current
Office Manager
Spartanburg Martial Arts
11.2020 - 08.2024
Sales Associate
Smith and James
05.2019 - 11.2020
Store Manager
Maurices
04.2017 - 05.2019
Dorman High School
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