Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Ledoretti

Wilkes-Barre,PA

Summary

During my 14 and a half years, I had multiple job duties, which included typing appeals, briefs, letters, and memos, both through written notes and dictation. I sent out all of the documents I prepared to the higher courts, as well.

I also handled the daily mail by opening it, reading it, and distributing it to the proper person(s), and scanning it, uploading it into the correct case file.

I've handled the judges' schedule that came in weekly, making sure to put any relevant hearings into our scheduling book, and assigning attorneys for that day.

I have experience going to court proceedings where I've done arraignments, write-ups, and assisted in animal cruelty cases, where I would assist the attorney in preparing and organizing documents they would need for court, along with any audio or visual materials they asked for.

I've managed the front desk receptionist area,

where my job was to answer the phones, field their questions appropriately, and greet any walk-ins in a professional and courteous manner.

In 2020, I transferred to the Prothonotary's Office, where I learned more about civil law. I processed various documents, including but not limited to civil complaints, divorces, appeals, liens, and custody.

I am highly proficient in e-filing, answering the phone, dealing with the public, and managing my time.

Recently, we started doing passports, and I am the lead passport agent, where my job is to assist in setting up appointments, going over crucial information needed to make their appointments go smoothly. I look over the application and point out any issues I may see as a potential hold-up on them receiving their passport in time for travel. I also finish preparing the passport once the applicant leaves and mail it to the correct address in Philadelphia, depending on their circumstances.

I handle custodies in the Brominski building on Monday, Wednesday, and Fridays, where I accurately create new custody cases by assigning them a case number. I also explain their next step in the process regarding mailing procedures.

I also handle PFAs, where I create a new number for them, docketing it, and sending it to the State Police when necessary.

I am cross-trained in the Clerk of Courts Division, where I handle summary appeals, background checks, basic docketing, expungements, and answering the phone.

I've been going to the Hazleton Annex for a few months, where I've been representing both the Prothonotary and Clerk of Courts. While I'm there, I do e-filing, greet the public, and assist them in the best way I can while maintaining a level of professionalism. I sit with the staff from the Register of Wills/Recorder of Deeds, and through my time being there with that office, I have gained a general understanding of marriage licenses and the steps involved for customers to obtain one. I also run and get signatures from our director when they are either very busy or working solo.

Overview

19
19
years of professional experience

Work History

Clerk Typist III

Luzerne County Prothonotary and Clerk of Courts
12.2020 - Current
  • Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
  • Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
  • Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
  • Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Completed data entry of Type and Type information each day.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Accurately typed Number words per minute with no errors.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Researched online and offline sources to obtain information for official documents or correspondence.

Clerk/Typist

Luzerne County District Attorney’s Office
01.2006 - 12.2020
  • Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
  • Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
  • Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
  • Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Completed data entry of Type and Type information each day.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Accurately typed Number words per minute with no errors.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Researched online and offline sources to obtain information for official documents or correspondence.

Education

Certificate Of Technical Studies - Law

Harrison Career Institute
Kingston, PA
07.2001

Diploma -

Lake Lehman High School
Lehman, PA
06.2000

Skills

  • I have excellent customer service skills, both in person and over the phone
  • I can answer questions for the public, or give them direction if I am able to help them with their specific needs or concerns
  • I can multitask and manage various assignments with ease
  • I am able to work independently or with fellow coworkers when needed
  • I am familiar with legal terminology and legal documents for criminal, civil, and family law
  • I'm goal-oriented, and I am always eager to learn new tasks and procedures

Timeline

Clerk Typist III

Luzerne County Prothonotary and Clerk of Courts
12.2020 - Current

Clerk/Typist

Luzerne County District Attorney’s Office
01.2006 - 12.2020

Certificate Of Technical Studies - Law

Harrison Career Institute

Diploma -

Lake Lehman High School
Nicole Ledoretti